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Forum Discussion
ReadyNASPro2 data loss after freeze and reboot?
Hi all,
i got a big problem with my readyNasPro2. After my return from vacation my nas totaly got freezed.
After the reastart without changing the configuration it claimed "A new disk was added to the ReadyNAS. If multiple disks have been added, they will be processed one at a time. Please do not remove any added disk(s) during this time."
Now it looks like all my data is not accessible or even gone.
When i reeboot the message "The paths for the shares listed below could not be found. Typically, this occurs when the ReadyNAS is unable to access the data volume. RNXconfig documents media DVBLink Dropbox backup MemeoBackup" appers. (where the mentioned names, starting with documents, are my shares)
I removed the drives to check whether this is only affecting one drive. The error occors with each single disk. When i connect via SFTP there is only 1 file showing up under the c/.
Do you have any ideas to get access or recover my data?
Thank you very much in advance!
best regards,
Martin
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When i boot the ReadyNAS i get the following messages:
1)
***** File system check performed at Mon May 29 10:13:03 CEST 2017 *****
fsck 1.42.12 (29-Aug-2014)
fsck.ext4: No such file or directory while trying to open /dev/c/c
Possibly non-existent device?
---
2)
The paths for the shares listed below could not be found. Typically, this occurs when the ReadyNAS is unable to access the data volume.
RNXconfig
documents
media
DVBLink
Dropbox
backup
MemeoBackup
[Mon May 29 10:13:27 CEST 2017]
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3 Replies
I suggest contacting Netgear paid support (my.netgear.com). It sounds like data recovery might be needed, and it is expensive: https://kb.netgear.com/69/ReadyNAS-Data-Recovery-Diagnostics-Scope-of-Service
Some users have also reported success using ReclaiMe. That's also expensive, but you can see what it can recover before purchase.
Hi StephenB,
thank you.
ReclaiMe will do the job but with over 140k unsorted files this will be a lot of work afterwards (just running the demo version).
Are there any similar OSX file recovery apps?
I will try to get in touch with the Netgear support. Maybe they got an idea of restoring the files including the file structure.
regards,
Martin
ReclaiMe will do the job but with over 140k unsorted files this will be a lot of work afterwards (just running the demo version).
Yes. Once you get the NAS running again, you should put a backup plan in place, to avoid the need for recovery in the future. But the issue at hand is to get the data recovered.
matin wrote:
Are there any similar OSX file recovery apps?
I don't have an OSX systems, so I have no recommendation there. Most of these tools seem to be either linux or Windows based.
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