Forum Discussion

Aspirant

Apr 27, 2016

Solved

ReadyNasUltra 4 dead #26795494

One of the disk was showing increasing Smart errors, so I ordered a replacement disk (ST3000VN000) -to replace the failing disk. No big deal I thought. I had assumed that the failing disk was d...

garethjjones
Apr 29, 2016
Netgear support managed to rebuild the array remotely, using mdadm and then mount the array.
Powered off, removed the bad disk 1 and rebooted with only disk 2,3 and 4 and then could access with fontview.
Put the new disk in disk1 slot, and the raid array has re-synched and we're now back online, all data intact (AFAIK).

Now looking at implementing crashplan on the Ultra4 - though not sure how long it would take to upload data!

StephenB

Guru - Experienced User

Apr 27, 2016

If you have a backup (or are ok with losing data) then I'd suggest doing a factory reset, which will do a fresh factory install.

You'll need to reinstall any add-ons, and reconfigure the NAS, and restore the NAS data. This will take a while, but will get everything back to a known/clean slate.

Another option is to contract with Netgear. With per-incident support they might be able to remount the volume. Data Recovery would be its own (and more expensive) contract.

garethjjones

Aspirant

Apr 27, 2016

Not all the data is backed up - that's the issue - so I'm not really happy with losing the data.

I've created a support case 26795494, and uploaded the logs - though if anyone else has any ideas I'm happy to hear them.

It's pretty difficult to find out how much this service costs - only by searching the forums, and then it's "about"

JennC
NETGEAR Employee Retired
Apr 27, 2016
Hello garethjjones,

The per incident contract is GBP60 good for 1hr but this will possibly fall under data recovery service. Let's see what support center can offer.

Regards,
- garethjjones
  Aspirant
  Apr 27, 2016
  Thanks - that's not to bad...doesn't seem like data recovery to me ;-)
  - StephenB
    Guru - Experienced User
    Apr 27, 2016
    garethjjones wrote:
    
    Thanks - that's not to bad...doesn't seem like data recovery to me ;-)
    
    Per-incident support does not include data recovery. However, they might be able to successfully mount your raid array, and they might be able to give you some assessment on your prospects of a successful data recovery.