ReadyNV: Can´t get out the Tray...

eudora wrote:
Had exactly the same problem on all drives of my NV+. The paper clip trick worked fine but none of the buttons will operate properly anymore. I agree, it looks like a definite design defect. It's a shame for a product that is otherwise excellent.... :rofl:

I never tried to get out a drive before. I discovered the problem trying to open the latch on my 6th tray I had just bought a drive for. I was very dissapointed to hear they just don't care and as long as it takes something less than a stick of dynamite to get the drives out, they don't take responsibility for their error. I noticed this message string goes back to 2006, which means when I bought my system a year ago, it was already a 3-year old problem they didn't do anything about in all that time. What is the chance they pre-bought that many trays, such that there wasn't a chance in there to come up with a new design, so that by the time I bought my system 3 years later I would have gotten the substitute tray which I hear they have finally produced.

It took three messages to them just to get them to understand it wasn't a stuck tray, it was a stuck button. They said I could complain to customer care. I told them I was going to write a negative review on every site selling their products that allow customers to comment. Seems Netgear would rather lose a customer and get ripped all over the net than deal with their known problem.