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Forum Discussion
"Reallocated sector count has increased" email notification
Model: ReadyNAS Pro Pioneer Edition [X-RAID2] Firmware: RAIDiator v4.2.12 Disk Setup: Four (4) Seagate ST31000528AS [931 GB], purchased separate from the RNPP unit. On 5/16/2012, received the fo...
-you can schedule a "Disk Scrubbing with Auto Parity Fix" through Frontview (select volumes, then the volume maintenance tab). This could also find more failures (since it will read everything).
-If you still have 17 reallocated sectors, Seatools will likely pass. Disk manufacturers and customers often have different thresholds for replacement. Netgear usually suggests 50 reallocated sectors. Though once the number starts growing, I've found that the drive can degrade very quickly.
-Since Seatools only runs on Windows, Seagate doesn't actually require you to run SeaTools. There are several failure codes you can manually enter during the RMA process, there is a list here: http://www.seagate.com/staticfiles/supp ... codes.html. I have used 659DC7AE successfully.
-Seagate will give you a refurbished "equivalent" drive, which might not be on the hardware HCL. They have been somewhat flexible with me - once I didn't feel that they sent me a comparable drive and they reviewed their inventory and gave me some other options. If you live in the US, use their advanced replacement procedure - the shipping costs are reasonable, and you get the drive much quicker. It is also reasonable to buy a new retail replacement, and keep the refurbished drive as a spare.
-If you still have 17 reallocated sectors, Seatools will likely pass. Disk manufacturers and customers often have different thresholds for replacement. Netgear usually suggests 50 reallocated sectors. Though once the number starts growing, I've found that the drive can degrade very quickly.
-Since Seatools only runs on Windows, Seagate doesn't actually require you to run SeaTools. There are several failure codes you can manually enter during the RMA process, there is a list here: http://www.seagate.com/staticfiles/supp ... codes.html. I have used 659DC7AE successfully.
-Seagate will give you a refurbished "equivalent" drive, which might not be on the hardware HCL. They have been somewhat flexible with me - once I didn't feel that they sent me a comparable drive and they reviewed their inventory and gave me some other options. If you live in the US, use their advanced replacement procedure - the shipping costs are reasonable, and you get the drive much quicker. It is also reasonable to buy a new retail replacement, and keep the refurbished drive as a spare.
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