Nighthawk RAX30 log/email notification bug

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Paul_0 wrote:

If anyone else has email notifications enabled when log is full and have to reboot their router daily, it may just be the email notifications causing your problems too. Netgear, please fix.

 

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It would be good to have that third party confirmation.

 

You could also try the previous firmware to see if that got hit too.

 

Another test would be the painful process of resetting and reconfiguring the router.

 

Netgear would need all those things checked to confirm that it is a bug and not some one-off configuration thing at your end.

 

Another variable to check would be the logging process and what you include. For example, if it fills with "Known DoS attacks and Port Scans", that is often full of false positives that you can safely ignore.

 

I assume that you have it set to send "When log is full". Have you tried "Hourly"?

 

Then there is the E-mail configuration. Gmail and Outlook, widely used SMTP servers, have been messing around with their settings. I gave up on GMail in favour of Outlook. Both have free options.

 

I wouldn't be surprised if both made it impossible for Netgear's routers to get through their defences before too long.

Something to contact NG support about:

https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspx
Then clicking on "Get answers about NETGEAR products before I buy" then clicking on "Networking for Home" then "Chat with us".

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Paul_0 wrote:

I've looked everywhere and can't for the life of me work out where to submit a bug report to Netgear. They don't seem to be interested in allowing customer report bugs. Anyway...

 

I would like to report a bug with the Nighthawk AX5 RAX30 router. I've owned my Netgear Nighthawk RAX30 for about 7 months now and it has been solid as a rock. It is a great router. Currently on the latest Firmware Version V1.0.13.102_2.

In the last week or so I finally got around to setting up email notifications to send through the log triggered when it has reached full. I set up an App Password for my google gmail account and was successfully receiving the emails from the RAX30 router. We have up to 15 wired and wireless devices accessing the router daily, so the log doesn't take long to fill. It emailed approx once per day. BUT, ever since setting up the email notifications, on a daily basis the router's WIFI radios would shutdown/dropout and the web interface UI (routerlogin.net or 192.168.1.1) was no longer working or very very slow with the browser hour glass an almost permanent feature trying to log in. This would happen daily at different times.

I eliminated all other recent changes and the problem persisted. Finally remembering I had enabled email notifications recently, I disabled them completely and now the router is back to rock solid again. I believe there may be some sort of log buffer or memory overflow failure happening when email notifications are enabled and set to send log when full. It seems the full log and email it generates must be pushing the system over an edge that takes a reboot to come back from.

 

If anyone else has email notifications enabled when log is full and have to reboot their router daily, it may just be the email notifications causing your problems too. Netgear, please fix. The RAX30 is a great router, but since it clears the log daily, it would be nice to actually have email notfications working so I can keep a copy of the logs for audit/checking if something goes wrong without the router crashing.

 

Paul.

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