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Forum Discussion
recovering after drive failure
Need some advice on what to do next. ReadyNAS in X-Raid2 with 3X 2TB Drives. After family complained that it could not access shares, I logged in as admin. Disk 1 status "Dead", Disk 2 status "Spa...
No problem. I'm definitely in the "hands off until they tell me to do something mode"
Update:
I put my old (failed) drive back into the bay and the engineer tried to rebuild the volume that way. There was some success, as he was able to mount the volume, but the errors on my failed drive kept it from being stable.
The recommendation was to clone my failed drive and put the clone into the system....but at this point we're moving away from troubleshooting and more into data recovery. I bought a large capacity external HHD to connect via USB so that when we get to the recovery point, there is some place to put the data (if there's any left).
Data Recovery contract is $200, and just waiting until payday to put that in motion.
Hello JoeG1701,
I checked your case again and found that Joseph emailed you, he was instructed by QH that data recovery service contract is really needed in this case.
I guess next time it is always best to have full back up of important data. I understand how frustrating this is and I hope this gets resolved soon.
Regards,
Just had to wait a few days to get the USB drive and make sure I had the money for the data recovery contract. Everything is ready to go on this end, just waiting for the call from Joseph so I can give them my payment information.
A better backup plan was on the list of things to do, but fell into the trap of "there's no problem with it right now" so it kept falling off the list. I have no complaints over the process, I know full well that it was a self-inflicted problem (being a tech guy for 20+ years does make it sting a little, though). However, the equipment I had to buy to fix the problem can be used to implement a more robust data backup solution going forward, once we get to a resolution on the current issue.
Hi JoeG1701,
I also checked your ticket and our support staff have contacted you but only reached your voicemail. I will have him call you again and if he's still unable to reach you, contact our support hotline instead to process the payment details.
Kind regards,
BrianL
NETGEAR Community Team
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