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Forum Discussion
recovering after drive failure
Need some advice on what to do next. ReadyNAS in X-Raid2 with 3X 2TB Drives. After family complained that it could not access shares, I logged in as admin. Disk 1 status "Dead", Disk 2 status "Spa...
Update:
I put my old (failed) drive back into the bay and the engineer tried to rebuild the volume that way. There was some success, as he was able to mount the volume, but the errors on my failed drive kept it from being stable.
The recommendation was to clone my failed drive and put the clone into the system....but at this point we're moving away from troubleshooting and more into data recovery. I bought a large capacity external HHD to connect via USB so that when we get to the recovery point, there is some place to put the data (if there's any left).
Data Recovery contract is $200, and just waiting until payday to put that in motion.
Hello JoeG1701,
I checked your case again and found that Joseph emailed you, he was instructed by QH that data recovery service contract is really needed in this case.
I guess next time it is always best to have full back up of important data. I understand how frustrating this is and I hope this gets resolved soon.
Regards,
Just had to wait a few days to get the USB drive and make sure I had the money for the data recovery contract. Everything is ready to go on this end, just waiting for the call from Joseph so I can give them my payment information.
A better backup plan was on the list of things to do, but fell into the trap of "there's no problem with it right now" so it kept falling off the list. I have no complaints over the process, I know full well that it was a self-inflicted problem (being a tech guy for 20+ years does make it sting a little, though). However, the equipment I had to buy to fix the problem can be used to implement a more robust data backup solution going forward, once we get to a resolution on the current issue.
Hi JoeG1701,
I also checked your ticket and our support staff have contacted you but only reached your voicemail. I will have him call you again and if he's still unable to reach you, contact our support hotline instead to process the payment details.
Kind regards,
BrianL
NETGEAR Community TeamI just had a situation myself where I had a lost disk. I could access the data using recovery software before L2 had a go at it but all data is now gone after L2 tech support initiated a sync on my NAS. I suggest you request to have all log files of the access to you NAS (SSH/scripts etc) sent you after they have provided you with support to document what has been done.
You can read my sad story here: https://community.netgear.com/t5/Using-your-ReadyNAS/Volume-scan-failed-to-run-properly-26188803/m-p/1019235
Got the data recovery contract details sorted out, and got the NAS configured to do the data recovery. Attached a high capacity USB HDD to my NAS, and had to put the NAS IP into my cable modem's DMZ. For some reason, they were unable to clone (the failed) Disk 1, but were able to successfully clone (the also failed) disk 2, and so far I've recieved updates as they were restoring data. Last message I recieved was on 22 Jan 2016 that stated that they restored 733GB (of 3.4TB) so far. They haven't told me that they recovery is complete, so I'm unsure if that's all that could be recovered, or they just didn't send out updates over the weekend.
I'm not touching the system until they tell me it's complete.
Once the data recovery is complete, my plan is to go ahead and replace all the old hard drives (all 3 were bought at the same time), rebuild the RAID completely and start over from scratch. My question is: When I finally get everything 'fixed' and back to normal, what kind of backup solution should I put in place so I'm not in the same situation in 5 years or so? How do other members on this forum handle the backup of around 4-6TB of data in a personal/home office type environment?
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