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Forum Discussion
Remove inactive volumes to use the disk. Disk #1,2,3,4.
Not sure why this is marked solved, but the previous thread indicates contacting level 3 support, but I've got this exact issue and have spent more than 7 hour (hours) on hold waiting for support. Sent emails to a support inbox that isn't monitored over 48 hours ago. Even bought the Gearhead service, which does not exclude ReadyNAS in the T&C's, although two agents said it did.
Running into a massive brick wall with broken promises of call backs and ever changing ticket numbers. I just need my drive back long enough to never use a Netgear device again as long as I live. Be careful - they change ticket numbers to make sure they hit SLA's, but don't actually solve the problem!!!!
Back into a hold queue with another agent who is busy, but I desperately need help!
tickets
47173979
47173481
47167360
4 Replies
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its a RN214, which indicates on the product page that it is not end of life.
To remove inactive volume to use a disk in Windows, follow these steps:
Press the Windows key + X on your keyboard and select "Disk Management" from the menu.
In the Disk Management window, locate the inactive volume you want to remove.
Right-click on the volume and select "Delete Volume" from the context menu.
Click "Yes" to confirm the deletion of the volume.
The volume will now be deleted, and the disk space it was using will be marked as unallocated.
Right-click on the unallocated space and select "New Simple Volume" from the context menu.
Follow the prompts in the New Simple Volume Wizard to create a new volume on the unallocated space.
Once the new volume is created, you can format it and begin using it.
Note: Be sure to back up any important data on the inactive volume before deleting it, as all data on the volume will be permanently lost
REGARDS;HUZAIFA
Hi,
It sounds like you are experiencing a frustrating situation with Netgear support. In addition to the steps you've already taken, you could try reaching out to Netgear on social media or through their community forum for additional support. Additionally, you may want to consider seeking assistance from a third-party IT support provider to see if they can help resolve the issue.
RegardsBryce
amillion333 wrote:
Back into a hold queue with another agent who is busy, but I desperately need help!
Likely Netgear will want you to get a data recovery contract, which is not covered by their normal support agreements.
Another option you have is to connect the disks to a Windows PC - either with SATA or USB enclosure(s). Then use ReclaiMe RAID recovery software.
Did the NAS crash unexpectedly? Sometimes the issue is due to a volume out-of-sync due to lost (cached) writes.
Note I don't work for Netgear, but if you send me a PM (using the envelope link in the upper right of the forum page) with a download link to the full log zip, I'd be willing to take a quick look.
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