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Forum Discussion
Solved
Removing invited cloud users
Good afternoon I can no longer access my NAS using the ReadyNAS Remote app, and it may be because I am getting the credentials wrong but I can't be sure. Either way, I'd like to remove my account...
Hi chimera388,
Welcome to the community!
Can you confirm if both Internet & Services are marked online under the Cloud tab on the admin page? Also, tell us if you have 8.8.8.8 as DNS on the active NIC (network card) of your ReadyNAS system.
Kind regards,
BrianL
NETGEAR Community Team
If you have this issue on an RN104, you should try to access the NAS via the ReadyCLOUD app, not the ReadyNAS Remote app. You can download ReadyCLOUD app from ReadyCLOUD portal.
http://kb.netgear.com/app/answers/detail/a_id/20928/
Note: ReadyNAS Remote is deprecated in ReadyNAS OS 6.5.0. Please switch to ReadyCLOUD to continue to remotely access your ReadyNAS OS 6 device. Legacy ReadyNAS devices (running RAIDiator 4.1.x, 4.2.x & 5.3.x) can continue to use ReadyNAS Remote.
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