Hello, I would like to remove a cloud user account from Netgear ReadyNAS 31400, who are not longer working at our organisation. However, I receive the message saying I need to sign into the ReadyCloud to remove the user. After signing into the ReadyCloud, I still cannot remove the account. The account was initially set up by someone the person has left the organisation and did not set up completely. Please could you advise? Thank you.

Hi Jake2 Have you logged in the admin or main account? Please see Removing ReadyCloud users. Or possible the account you are trying to remove is where the NAS is joined to. You may want to try deactivating ReadyCloud on the RN314. then Re-enable it. If you are not updated to 6.9.4 you may also want to do that first. Hope this helps! Regards

Hello, Have you logged in the admin or main account? Please see Removing ReadyCloud users. Or possible the account you are trying to remove is where the NAS is joined to. I have signed into the local admin account and tried to remove the Cloud user account. I've been pointed to remove ReadyCloud to remove the cloud user. I do not have the cloud admin account in ReadyCloud, but I have accessed to the user account in ReadyCloud and tried to remove the account without my luck. You may want to try deactivating ReadyCloud on the RN314. then Re-enable it. If you are not updated to 6.9.4 you may also want to do that first. > No, I have not upgraded to 6.9.4. Hope this helps!

Hi Jake2 You have to login to readycloud.netgear.com using the Cloud admin account, from there you will be able to remove the invited user account. The admin account is indicated under ReadyCloud Cloud service tab. Regards

Hello, You have to login to readycloud.netgear.com using the Cloud admin account > Apparently, we only have this user account in ReadyCloud. Thanks

Hi Jake2 I see, so you only have this user account? In that case, login to the Local Administration page then go to Cloud tab and click leave on the ReadyCloud Service. This will remove the user account, remove the NAS from ReadyCloud and turn off the service. Note that this will remove the Home folders and Data inside it. Hope this helps! Regards

Removing invited cloud users | NETGEAR Communities

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Marc_V
NETGEAR Employee Retired
Oct 31, 2018
Hi Jake2

Have you logged in the admin or main account? Please see Removing ReadyCloud users. Or possible the account you are trying to remove is where the NAS is joined to.

You may want to try deactivating ReadyCloud on the RN314. then Re-enable it. If you are not updated to 6.9.4 you may also want to do that first.

Hope this helps!

Regards
- Jake2
  Aspirant
  Oct 31, 2018
  Hello,
  
  Have you logged in the admin or main account? Please see Removing ReadyCloud users. Or possible the account you are trying to remove is where the NAS is joined to.
  
  I have signed into the local admin account and tried to remove the Cloud user account. I've been pointed to remove ReadyCloud to remove the cloud user. I do not have the cloud admin account in ReadyCloud, but I have accessed to the user account in ReadyCloud and tried to remove the account without my luck.
  
  You may want to try deactivating ReadyCloud on the RN314. then Re-enable it. If you are not updated to 6.9.4 you may also want to do that first. > No, I have not upgraded to 6.9.4.
  
  Hope this helps!
  - Marc_V
    NETGEAR Employee Retired
    Oct 31, 2018
    Hi Jake2
    
    You have to login to readycloud.netgear.com using the Cloud admin account, from there you will be able to remove the invited user account. The admin account is indicated under ReadyCloud Cloud service tab.
    
    Regards

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Removing invited cloud users

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