NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Removing invited cloud users
Good afternoon I can no longer access my NAS using the ReadyNAS Remote app, and it may be because I am getting the credentials wrong but I can't be sure. Either way, I'd like to remove my account...
Hi chimera388,
Welcome to the community!
Can you confirm if both Internet & Services are marked online under the Cloud tab on the admin page? Also, tell us if you have 8.8.8.8 as DNS on the active NIC (network card) of your ReadyNAS system.
Kind regards,
BrianL
NETGEAR Community Team
Update 2: Got around the login issue. ReadyCLOUD installed and configured on the NAS. App installed on phone and PC. NAS does not appear in device list on CLOUD. Have "discovered" it half a dozen times. Discovery is not persistant, and device never appears as accessible via the app.
Hi chimera388,
Welcome to the community!
Can you confirm if both Internet & Services are marked online under the Cloud tab on the admin page? Also, tell us if you have 8.8.8.8 as DNS on the active NIC (network card) of your ReadyNAS system.
Kind regards,
BrianL
NETGEAR Community Team
Ha! Changing the DNS did the trick. Thanks!
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
