NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RN 212 unable to update firmware to 6.9.2 and antivirus failure
I am on firmware v 6.9.1 and attempting to update to 6.9.2. When attempting to download and update through the admin page, the error 6001010023 is displayed. When attempting a manual firmware update...
Hi StephanB, thanks for your help
I've tried both Safari and Chrome with the same issue,
There is no mention of full root volume in the logs,
NPT time sync wasn't active, so I activated it again without issue or problems in the logs.
I've just checked if I can connect through readycloud and it's coming up as offline. (I havnt tried to connect through RC for a few weeks) This could indicate that even though there hasnt been an error log with the NTP, it could still be a connection issue?The RN212 is connected to the router with the defult configuration. I have a rudimentary understanding of it's setup, but is there anything obvious that I can look for in the network settings that could be causing this issue?
Thanks
It sounds like you are using DHCP for the NAS network configuration and since NTP works you have basic internet connectivity.
You might try adding 8.8.8.8 (Google's free DNS server) to your DNS server list in the NAS. Click the settings wheel on next to the NIC icon on your network setting page, then click on the IPv4 tab. Sometimes that helps the NAS connect to the ReadyCloud server.
Also, if you are using the default network configuration, then you should only be using one of the two ethernet connections. If you are using both, you need to use a more advanced setup called Link Aggregation. So if you have two ethernet cables connected, remove the second one (or give us the details on what link aggregation mode you are using).
After you add 8.8.8.8 and restart the NAS, please do look on the cloud page of your Web UI. There are two status checks there - one for internet connectivity, the second for ReadyCloud. Let us know whether those are green, or not.
Problem resolved now.
It was very strange though, the admin page went through a period of repeatedly refreshing itself which prevented me from having much control over it at all. At the same time, readycloud connected successfully, however it kept on deactivating.
I added the 8.8.8.8 and it didnt appear to have much impact.
In the end I restarted it several times from the admin page. Then attempted to turn it of and on again using the button on the device itself (this wouldnt work). So I simply pulled out the power cable (which I know isn't smart), waited for a few minutes then turned it back on.
It booted up again successfully, downloaded the firmware update without problem and updated as normal. The antivirus then started working again.
No issues remaining - for the moment
Thanks for your assistance.
On RN212 using Firmware 6.10.10
I followed to steps above and I still cannot check for updates. The error message "Cannot resolve host name. Communication error. Check your internet connection, DNS settings or proxy server."
Internet connection working OK.
DNS settings, added 8.8.8.8. Also I had my router IP listed in the DNS. Check for update and failed. I removed the router IP from DNS list and still failed.
Not using a proxy server.
I followed to steps above and I still cannot check for updates. The error message "Cannot resolve host name. Communication error. Check your internet connection, DNS settings or proxy server."
Yeah. Netgear shut down the update server months ago. So this won't work. There is nothing you can do to resolve it.
In the future, please create a new discussion thread instead of re-opening one that is 7 years old.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
