Forum Discussion

Aspirant

Apr 14, 2017

RN102 - Blinking power light and no disks detected (OS 6.6.1) 1.3TB of data on discs

RN10200 Firmware 6.6.1 No disks detected NAS over 2 years old Cant login to admin panel Have been having issues for a few days. Admin panel dropping out. Was trying to create a USB backup .... ...

Booting

StephenB

Guru - Experienced User

Apr 14, 2017

john_grif wrote:

I have put it into read only mode and haphazardly get access to the admin panel. But that drops out like before.

At least it is seeing disks now!

That's good.

I suggest backing up the files over the network (connecting the USB drive to a PC). This works best if the PC is connected with wired ethernet. Drag/Drop is ok, but a copy utility that verifies would be better. Teracopy is one freeware PC tool that can do this, there are others.

Once the data is safe, we can then figure out your best option. One approach is to just do a factory reset and rebuild the NAS (restoring data from the backup).

Racka

Aspirant

Apr 15, 2017

Same version of software and same problem as OP. I'm happy to lose the data on the drive for now, but the factory reset did not work :( anyu ideas?

Racka
Aspirant
Apr 15, 2017
seems factory reset without the drives, then adding them one at a time, powering off for couple minutes between each step sorted my problem.
- john_grif
  Aspirant
  Apr 15, 2017
  Did it reformat the drives?
- mdgm-ntgr
  NETGEAR Employee Retired
  Apr 15, 2017
  Racka wrote:
  
  seems factory reset without the drives
  
  That does nothing. The whole purpose of a factory reset is to wipe the disks, wiping all data, settings, everything.
  
  john_grif can you download your logs using RAIDar 6.2 and send those in (see the Sending Logs link in my sig)?