Forum Discussion

Aspirant

Apr 23, 2015

RN102 - Management service offline after 6.2.3 update

Hi, I'm running a RN102, NV+ and a RN104 at work, and I updated the RN102 to 6.2.3 today, as soon as I saw that there was a new firmware available. The installation was unsuccessful, and I got a...

Installation & Upgrade

mdgm-ntgr

NETGEAR Employee Retired

Aug 11, 2015

Please open RAIDar 6.0, download your logs and send your logs in (see the Sending Logs link in my sig)

JMehring

Apprentice

Aug 13, 2015

Hi mdgm,

My cousin is the one who has a box that I reccommended her to buy. She can't figure out how to get the logs :) I have ssh access and can grab logs manually if you tell me which directories to zip up. readynasd gives a problem when starting and crashes:

18936 pts/0    S+     0:00 grep readynas
root@CodyNAS:/lib/systemd/system# readynasd -v 5 -l -
[15/08/13 13:57:39] 18942:18942 readynasd.c:1004 () readynasd log started
[15/08/13 13:57:39] 18942:18942 context.c:129 (debug) NEW GLOBAL_CONTEXT: db.sq3=0x71bd08
[15/08/13 13:57:39] 18942:18942 context.c:156 (debug) NEW GLOBAL_CONTEXT: event.sq3=0x73eb88
[15/08/13 13:57:39] 18942:18942 context.c:159 (debug) NEW GLOBAL_CONTEXT: globalctx=0x71b430
[15/08/13 13:57:39] 18942:18942 readynasd.c:1175 () readynasd started. (restarted=0)
[15/08/13 13:57:39] 18942:18942 readynasd.c:1217 (info) First start for readynasd, cleaning up previous USB configurations
[15/08/13 13:57:40] 18942:18942 db_access.c:109 (error) Error rndb_import() ==> rc=3
[15/08/13 13:57:40] 18942:18942 readynasd.c:1241 (error) dba import failed

This is what my cousin says:

had to update java and then download an d install raidar.exe. Running it all now and will attempt to get the logs and send them to you

What directory do I try to get the logs from? Raidar is telling me that the management service is offline. I can only see the directories for plex, sabnzb, drone, couchpotato...etc...raidar can not connect to the admin page either

Sorry...can't figure out where to get the logs from...

StephenB
Guru - Experienced User
Aug 13, 2015
RAIDar 6.0- has a control to download the logs. She is perhaps running an older version of RAIDar.
- mdgm-ntgr
  NETGEAR Employee Retired
  Aug 14, 2015
  Thanks for the logs. I have sent you a PM.
  
  I noticed something I found very surprising in the logs. Somehow some snapshots have been taken of the OS partition back in October last year.
  
  As the OS partition is only 4GB taking any snapshots of that subvolume will likely eventually lead to issues.