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RN102 - Please remove inactive volumes in order to use the disk - data loss
ReadyNas 102, 1 x 1TB disk (in 2nd drive position), owned 10 days, Using 6.2.5
I copied maybe 25 data dvds to the drive (1 volume, across about 4 shares). I lost network connection to the NAS, couldnt get NAs to respond to power switch & eventually upluged the power out of the back, after a restart which was laboured & on reconnecting I note ALL my disk data has gone. No matter what I do with the power I shouldnt be able to have this catastrophic failure.
If I go to Volumes, it shows the volume, with a red dot in the top left corner, with Data and Free are both 0.
also a balloon - Please remove inactive volumes in order to use the disk. Disk #2.
If I go to shares it says: No volume or USB Disks. & It is recommended to create a volume before configuring others ....
If I had 2 drives (copies of each other) would I still have lost all this data. It looks like disk reliability is not my primary concern, but the enclosure.
I've never had a pc lose all its drive data, It doest look the drive has crashed as the s/w is inviting me to use it. It looks like the O/S meta data managing the drive contents has crashed.
Is this indicative of issues I may have ongoing?
Do you have the USB key with the encryption key connected to the NAS? The key needs to be connected for the volume to be able to mounted.
Sounds like you will need to contact support.
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Please send me your logs (see the Sending Logs link in my sig). I can analyse the logs to try to determine what happened.
Do you have the USB key with the encryption key connected to the NAS? The key needs to be connected for the volume to be able to mounted.
Sounds like you will need to contact support.Ahh, I'd totally forgotten about the encryption USB. I hadnt realized its required for every power cycle. My mistake,
A new power cycle with the USB inserted & ALL the NAS data is available where I expected it. The enclosure and drives are working perfectly!
I would make a couple of minor observations:
- The use of the encryption USB is NOT in the hardware manual, which happened to be the one I resorted to It does contain the power on / power off details but no reminder to use the key.
- The use of the encryption USB is in the software manual, which I should have looked at. It mentions Re-Booting, but it really means when the power is turned on & its not exactly in your face in the document.
- On a restart with no key, the NAS gives no hint that the expected key was not inserted, the o/s must have known it was required. The actual messsages are really misleading, or at least they were for me.
To iterate, my concerns with the enclosure were unfounded, I'm pleased with the product so far.
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