Forum Discussion

Tutor

Oct 07, 2015

Solved

RN104 - Stuck "Booting..." after automatic 6.4.0 upgrade.

Went to Boot Mode. Tried OS Reinstall. Tried Factory Reset. Pulled out the drives. Always end up stuck on 'Booting..." Please give us instructions on how to do a USB Recovery. Please don'...

Installation & Upgrade

kohdee
Oct 07, 2015
Hi,

If you've bricked your chassis during upgrade, you can do the USB boot recovery tool from this KB article:

http://kb.netgear.com/app/answers/detail/a_id/29952

Review our KB for the steps.

Put the ReadyNAS 6.4.0 firmware into the marvell folder, insert a USB less than 8 GB and format it fat32, then open the tool and select the drive letter, click format again, then drill down to the RN100 series and execute the tool with 6.4.0 selected.

Then during boot of your ReadyNAS, hold the backup button for around 10 seconds. Then the unit will blink repeatedly for some time and when it was successful, it will just shut off. Then remove the USB and try to boot normally again.

~~The RN104 will tell you on the LCD that it is in USB recovery mode.~~

~~I'll update the tool later for the new ReadyNAS units.~~

~~I just updated the tool to include RN2xx series devices. It might take time to replicate on our CDN though.~~

anthonyxp

Aspirant

Oct 14, 2015

I am having the same issue after upgrading but it is with the creation of the USB Recovery stick. At step 6 I cannot select the firmware version. It remains blank. I have followed the excellent instructions to the letter. Any assistance would be appreciated. Mine is an RN102

Anthony

elfworks

Tutor

Oct 14, 2015

Ignore my last message.

Popster is correct.

The online instructions are incorrect.

The image file should be in the marvell folder. (I had to reinstall the USB Recovery Tool and image file to verify.)

digimonster101
Aspirant
Oct 14, 2015
I have tried 7 different USB drives and I have had no luck. Been holding for support 2 separate times for over 45+ minutes and haven't reached anyone. Most of the USB drives have activity LED on them and blink briefly while the LCD says "Booting..." but nothing after that. I am using RN104.

USB 1.1/2.0
PNY 16 GB
PNY 4 GB
Sandisk Cruzer Glide 16 GB
Sandisk Cruzer 8 GB
Sandisk Cruzer U 16 GB

USB 3.0
Sony 32 GB
PNY 32 GB
- StephenB
  Guru - Experienced User
  Oct 14, 2015
  digimonster101 wrote:
  
  I have tried 7 different USB drives and I have had no luck. Been holding for support 2 separate times for over 45+ minutes and haven't reached anyone. Most of the USB drives have activity LED on them and blink briefly while the LCD says "Booting..." but nothing after that. I am using RN104.
  
  USB 1.1/2.0
  
  PNY 16 GB
  
  PNY 4 GB
  
  Sandisk Cruzer Glide 16 GB
  
  Sandisk Cruzer 8 GB
  
  Sandisk Cruzer U 16 GB
  
  USB 3.0
  
  Sony 32 GB
  
  PNY 32 GB
  
  Sounds like you should contact support.
  - digimonster101
    Aspirant
    Oct 14, 2015
    I finally got throught and they told me that the ReadyNAS team is experiencing a high call volume and that they'd call me back. Since then, I've tried loading 6.2.0 and 6.1.9 on the USB and still nothing. I'm sure I need an RMA at this point.