Forum Discussion

Tutor

Oct 07, 2015

Solved

RN104 - Stuck "Booting..." after automatic 6.4.0 upgrade.

Went to Boot Mode. Tried OS Reinstall. Tried Factory Reset. Pulled out the drives. Always end up stuck on 'Booting..." Please give us instructions on how to do a USB Recovery. Please don'...

Installation & Upgrade

kohdee
Oct 07, 2015
Hi,

If you've bricked your chassis during upgrade, you can do the USB boot recovery tool from this KB article:

http://kb.netgear.com/app/answers/detail/a_id/29952

Review our KB for the steps.

Put the ReadyNAS 6.4.0 firmware into the marvell folder, insert a USB less than 8 GB and format it fat32, then open the tool and select the drive letter, click format again, then drill down to the RN100 series and execute the tool with 6.4.0 selected.

Then during boot of your ReadyNAS, hold the backup button for around 10 seconds. Then the unit will blink repeatedly for some time and when it was successful, it will just shut off. Then remove the USB and try to boot normally again.

~~The RN104 will tell you on the LCD that it is in USB recovery mode.~~

~~I'll update the tool later for the new ReadyNAS units.~~

~~I just updated the tool to include RN2xx series devices. It might take time to replicate on our CDN though.~~

monkeyf1uff

Initiate

Oct 30, 2015

yinfaichan wrote:
I upgraded my RN102 with the HTML interface and is also experiencing it being stuck while "Booting..".
It just blinks slowly, and I have left it on for days before trying to do the USB recovery.

However, the recovery does not seem to work for me and I have tried 5 different USB2.0/3.0 sticks varying from 8GB to 16GB.
This is what I have tried, as detailed as I can describe the procedure:

Format the USB stick and using the usbrecovery.exe tool to create the recovery USB.
Insert the USB in the frontpanel of my RN102.
Press and hold the Backup-button
Plug in the power cord/press the power button (depending on if the the cord was already connected).
The Power button first starts to blink rapidly, a second later the light above the Backup-button starts to blink rapidly as well.
Around 5 seconds later the light above the Backup-button stops flashing and gets a steady light.
Around another 5 seconds the Power-button also gets steady.
Around 30 seconds later the NAS powers down.
I remove the USB and press the Power-button.
The Power-button starts to flash rapidly (in the same manner as before).
After a few seconds the Power button blinks slowly, just like before the USB recovery.. just "Booting..", so no change.
DId I miss anything?
Can someone who got the usb recovery for a RN102 to work explain what to expect when it is working?
Or should I get my unit replaced?

Thanks

I'm having the same issue on my RN104, have you found a solution?

yinfaichan

Tutor

Oct 30, 2015

monkeyf1uff: No, not yet, however I can access my files in my drives as well as the HTML UI in read-only mode (through the boot menu).

I can also see that I have ReadyNAS 6.4.0 installed, which is confirmed by the log.

Then I tried to upload the 6.2.5 image through the manual upgrade in the UI, but I got that the firmware is older than the current..

Though I read that you shouldn't downgrade from 6.4.0.

Next I will try another USB (again).

Also, the log hasn't logged anything since the upgrade until I got into the read-only mode, which makes me assume that the chassi does get very far booting..

If anyone got any ideas that might help me out, it will be much appreciated.

yinfaichan
Tutor
Oct 30, 2015
I think I got things working, and it seems that my unit was doing the quota check, but insanely slow.
Turning it off with
btrfs quota disable /data
did the trick.
I had to do it within a minute or two after plugin the power/turning the NAS on (meaning I did ssh and run the command above) before the btrfs-cleaner spawned and hogged all the CPU, disabling me from using SSH.

Hopefully this is off from now on.
- freakout
  Star
  Oct 31, 2015
  ^^ I tried this on my RN104, but it doesn't seem to have worked. It still can't get past the "Booting..." stage. :(
  - StephenB
    Guru - Experienced User
    Oct 31, 2015
    freakout wrote:
    
    ^^ I tried this on my RN104, but it doesn't seem to have worked. It still can't get past the "Booting..." stage. :(
    
    You tried USB boot recovery (per the faq)? Or tried something else? There's more than one suggestion on the thread.