I have my RN104 on wired network with every PC in our business. We currently have 2 Windows 8 PC's, 15-20 Windows 7 PC's that all connect without issue.I recently built a new 8.1 Pro x64 machine that cannot connect to the server via explorer or map the network drive directly.I have searched and tried most of the available "fixes" available online without any luck including the credentials management, registry modification, private network, home network, etc.I can currently ping the server and can connect via the web admin login.My login to win 8.1 is a Microsoft account that has a user name that does not exist on the server but I always try to connect with different credentials. 8.1 machine is a member of "Workgroup" domain by default.I did update the server to the newest version 6.1.9 firmware today with no change. RAIDar sees the RN104 and when trying to "BROWSE" I receive the error code "The operation being requested was not performed because the user has not been authenticated"Any help is appreciated!!!

Just something else to try to test connectivity (and might lead to an answer):From the 8.1 machine, open a file explorer window. Find the "Map Network Drive" option. (On my machine, it's "Alt-C", "N". Assuming you NAS is named "NAS-RN104", enter "\\NAS-RN104\data" as the folder, and select "connect using different credentials." For the different credentials, type "NAS-RN104\admin" as the username and the password for the web admin account used on the NAS. (If that doesn't work, try just "admin" as the username... I forget which way works, and it probably depends on if the NAS is on a domain or not.)

both ways no luck. I still receive error message Windows cannot access \\CWI-STORAGE\CWI-managementcheck the spelling of the name. Otherwise, there might be a problem with your network. To try to identify and resolve network problems, click Diagnose.https://www.dropbox.com/s/v3xbw8u1efkfcpb/Screenshot%202014-09-23%2013.33.16.png?dl=0

I am definitely thinking it is credential related somehow but have triple checked the credential manager and everything seems right.Here is a link to the error when trying to browse through RAIDarhttps://www.dropbox.com/s/dy2t3vdf0xcm5mn/Screenshot%202014-09-23%2013.36.24.png?dl=0

I meant that you should access the hidden "data" share... (As that share is hidden from frontview editing, the permissions should be in a known state.)

like this?https://www.dropbox.com/s/7bjfeubwxqax9d8/Screenshot%202014-09-23%2013.44.48.png?dl=0https://www.dropbox.com/s/xqgigodblkojcvv/Screenshot%202014-09-23%2013.45.27.png?dl=0

RN104 - Windows 8.1 | NETGEAR Communities

21 Replies

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garyd9
Virtuoso
Sep 23, 2014
Also, just for testing, completely turn off any firewall running on the Win8.1 machine. Turn it off for both local and internet just to be sure. It probably won't matter, but I've seen some firewalls doing strange things.

Another random idea:

(from win8.1 machine) Control Panel -> Programs and Features -> Turn Windows features on or off ... Look in there any make sure it's set up properly. There's a specific entry for "SMB 1.0/CIFS File Sharing Support" that might have impact.
Robblehead
Aspirant
Sep 23, 2014
We are getting closer (Thanks for your help)

I am not able to share a folder even though I have setup everything in advanced sharing settings to allow it.
garyd9
Virtuoso
Sep 23, 2014
read up one message (SMB 1.0 support in programs/features)
Robblehead
Aspirant
Sep 23, 2014
It appears to be setup correctly.

I have turned windows firewall off and have no AV installed on machine yet as this is still a fresh install

https://www.dropbox.com/s/g4ix3b0uaqwaz9m/Screenshot%202014-09-23%2014.25.42.png?dl=0
garyd9
Virtuoso
Sep 23, 2014
okay, now I'm down to parroting the results of google searches:

ensure that "network discovery" and "file/printer sharing" are turned on (networking/sharing center, advanced settings)

I'm not sure what else to look for. In your shoes, I'd probably just start trying random things until it worked. I'm actually using a Win8.1 machine right now and I have no sharing issues.... so if you'd like to compare registry settings or something, let me know.
garyd9
Virtuoso
Sep 23, 2014
Sounds nuts, but if you share something from the Win8.1 machine, can you access that same share from that same machine using a UNC path? Assuming the machine is named "Win81Box", if you share "AShare", can you access "\\Win81Box\AShare"?

(yeah, I'm grasping at straws...)
Robblehead
Aspirant
Sep 23, 2014
I am grasping for any help, so I appreciate your time!

I am still unable to share anything from the Win8.1 box.

I also just installed office and am unable to setup my email account with similar errors.

I am beginning to wonder if its just a bad install?
ReadySECURE
Apprentice
Sep 23, 2014
If you are trying to enable CIFS support for Windows 8.1, why not just install SMB Plus add-on and lower it from within the ReadyNAS? Clients should then just negotiate down to that version.
Robblehead
Aspirant
Sep 23, 2014
I just tried that with no luck. My best guess is that this is an OS issue strictly since I cannot access any shares on any device at the moment.
Robblehead
Aspirant
Sep 23, 2014
2 days and a million search results later issue came from Network driver. Uninstalled then reinstalled driver from CD and I can now access shares. Thanks for all your help!!!!!!!!

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RN104 - Windows 8.1

21 Replies

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