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simonkm2's avatar
simonkm2
Aspirant
Jun 11, 2016

RN104 , 2.6.5 Please remove inactive volumes in order to use the disk

Hi folks

 

Suddenly i lost 2 disks in my NAS - they are show red and the message says

Please remove inactive volumes in order to use the disk. Disk #2,4

 

Is there anything that i could try to recover them?

I could post the logs if needed

 

Volume1 is Raid 5, Volume2 is Raid 1

Firmware 2.6.5

 

thanks in advance

Simon

3 Replies

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  • StephenB's avatar
    StephenB
    Guru - Experienced User

    Do you mean 6.2.5?

     

    FWIW, you can't have a RAID-5 volume and a RAID-1 volume on a 4-bay NAS - you need at least 5 bays for that.

     

    The NAS is clearly confused.  I suggest contacting support (they likely will charge, ask about "per-incident" support).

     

    Do you have a backup? 

    • simonkm2's avatar
      simonkm2
      Aspirant

      Thanks Stephen

       

      yes 6.2.5.

       

      but it worked fine for more than a year

      it complained about a degraded volume recenlty. so might be related.

       

      does this look like hardware failure of both disks ? - i dont see any errors for them..

       

      thanks

      Simon

      • StephenB's avatar
        StephenB
        Guru - Experienced User

        Some other users have reported similar experiences with 6.5.

         

        It could be the disks, but it sounds like a software issue.

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