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CALI-CALI's avatar
CALI-CALI
Aspirant
Oct 18, 2016
Solved

RN104 6.6.0 firmware issue

After installing the latest 6.6.0 firmware, uploading, deleting or dragging and dropping a file in a folder hides all files folders in the share anfd the only way I found to access them again is by reloading the page and browsing again.

The operation, anyhow, completes successfully.

I could not find a place where to report the issue to Netgear

  • JennC's avatar
    JennC
    Oct 21, 2016

    Hello CALI-CALI,

     

    Are you accessing the NAS via web browser using HTTP/S access? If so then you must have forwarded 443 port. If you are just remotely accessing the NAS then it is not a good idea to troubleshoot it that way. You have to be with the NAS for troubleshooting.

     

    By the way, have you checked if you get the same problem when you are connected to another network and using web browser?

     

    Regards,

7 Replies

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  • JennC's avatar
    JennC
    NETGEAR Employee Retired

    Hello CALI-CALI,

     

    Are you moving files from the admin page? It is best you do this via Windows explorer not web browser. It could be that it does not really hide the files/folders but it takes time to get the admin page refreshed.

     

    Welcome to the community!

     

    Regards,

    • CALI-CALI's avatar
      CALI-CALI
      Aspirant

      Dear Jenn,

      thanks for your feedback. I'm dragging and dropping or uploading from Windows 10 desktop to Chrome browser. 

      I am currently traveling and I connect to my network via port forwarding.

      I have done this for years and has always worked. Now it works but the page can't be visualized unless admin page reloaded.

      Regards

      CALI

      • JennC's avatar
        JennC
        NETGEAR Employee Retired

        Hello CALI-CALI,

         

        As what I understand you are connecting remotely. Are you using ReadyCloud to access the NAS? 

         

        You have mentioned you connect to the network via port forwarding, what port number did you forward?

         

        Regards,

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