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Forum Discussion
RN104 crashed and stuck at "booting" or "Updating"[FW 6.2.2]
ReadyNAS RN104 – 5 months old, so now out of 90 day warranty 2x 3TB Seagate ST3000VN000 in XRAID2 mode. Though the 90 day phone/chat support has expired, there is an email support ticket (# 24562661...
Sorry to hear of your woes.
From reading other posts, it seems that this occurs, if you have tried to uninstall an app.
I went backwards and forwards on email with support. They decided after looking at it in tech support mode that i'd have to send off the disks for data recovery.
I did it myself in the end, by using one of my PC's and a spare HDD to create a SUSE 64bit Linux box. I was able to see both HDD from the NAS when I attached them. All the boot partitions were visible and readable, but on one of the disks, the data partition was listed as unknown. I was able to mount the btrfs data partition on the other disk of the pair and pull the data off.
My ISCSI LUN data was not important, as that was a supplementary server backup.
I have since done a factory restore, rebuilt the box and implemented a daily backup to an external drive of my important data, and won't be running any apps on the NAS until they release new firmware.
I can say, I am a little unimpressed at the Netgear's approach. If you release buggy firmware I don't think its appropriate to wash your hands of customers and say you can't help.
This problem is rife all over this forum since the release of the f/w in December, there doesn't seem to be a quick fix, or a roll back option.
From reading other posts, it seems that this occurs, if you have tried to uninstall an app.
I went backwards and forwards on email with support. They decided after looking at it in tech support mode that i'd have to send off the disks for data recovery.
I did it myself in the end, by using one of my PC's and a spare HDD to create a SUSE 64bit Linux box. I was able to see both HDD from the NAS when I attached them. All the boot partitions were visible and readable, but on one of the disks, the data partition was listed as unknown. I was able to mount the btrfs data partition on the other disk of the pair and pull the data off.
My ISCSI LUN data was not important, as that was a supplementary server backup.
I have since done a factory restore, rebuilt the box and implemented a daily backup to an external drive of my important data, and won't be running any apps on the NAS until they release new firmware.
I can say, I am a little unimpressed at the Netgear's approach. If you release buggy firmware I don't think its appropriate to wash your hands of customers and say you can't help.
This problem is rife all over this forum since the release of the f/w in December, there doesn't seem to be a quick fix, or a roll back option.
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