Forum Discussion

Aspirant

Dec 21, 2015

Solved

RN104 crashing during resync

Hi. 3 days ago my RN104 with firmware 6.4.1 gets unaccessable and I had to pull the plug. This caused the device to resync the 4 WD red harddiscs. Today at almost 90% the device gets again unaccessa...

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XAffi
Jan 01, 2016
Hi.
I would say the update of the last beta fixed my issue... Whatever reason was behind is gone.
Thxs. & happy new year.
Norbert

BrianL2

NETGEAR Employee Retired

Dec 21, 2015

HI XAffi,

Check the status or the health of each NAS drive that you have. Connect them on a PC and run the manufacturer's disk diagnostic tool.

Looking forward to your response.

Kind regards,

BrianL
NETGEAR Community Team

XAffi
Aspirant
Dec 22, 2015
Thanks Brian for your response. According the SMART status provided in the logs the 4 drives seems "OK". Shall I really shut down the NAS and stop the re-sync or would you recommend to wait if it "stops workgin" again?
Thanks Norbert.
- Nik_B
  Aspirant
  Dec 22, 2015
  Hi, I am interested in this answer - having the same problem. Since 6.4.1 firmware upgrade the RN104 crashes so won't go to admin page, shut down or reboot. If I pull the power it boots, takes 30 hours to resync and then as soon as it completes it crashes again... Help!
  - BrianL2
    NETGEAR Employee Retired
    Dec 22, 2015
    Hi XAffi,
    
    Let's wait until the resync completes or restarts. Could you send a copy of the logs so I can have a further look.
    
    Kind regards,
    
    BrianL
    NETGEAR Community Team