Forum Discussion

Aspirant

Dec 21, 2015

Solved

RN104 crashing during resync

Hi. 3 days ago my RN104 with firmware 6.4.1 gets unaccessable and I had to pull the plug. This caused the device to resync the 4 WD red harddiscs. Today at almost 90% the device gets again unaccessa...

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XAffi
Jan 01, 2016
Hi.
I would say the update of the last beta fixed my issue... Whatever reason was behind is gone.
Thxs. & happy new year.
Norbert

XAffi

Aspirant

Dec 22, 2015

Thanks Brian for your response. According the SMART status provided in the logs the 4 drives seems "OK". Shall I really shut down the NAS and stop the re-sync or would you recommend to wait if it "stops workgin" again?

Thanks Norbert.

Nik_B

Aspirant

Dec 22, 2015

Hi, I am interested in this answer - having the same problem. Since 6.4.1 firmware upgrade the RN104 crashes so won't go to admin page, shut down or reboot. If I pull the power it boots, takes 30 hours to resync and then as soon as it completes it crashes again... Help!

BrianL2
NETGEAR Employee Retired
Dec 22, 2015
Hi XAffi,

Let's wait until the resync completes or restarts. Could you send a copy of the logs so I can have a further look.

Kind regards,

BrianL
NETGEAR Community Team
- XAffi
  Aspirant
  Dec 22, 2015
  I sent you an private note...
  - XAffi
    Aspirant
    Dec 24, 2015
    Hi.
    After my RN104 finished its work I checked the devices with my seperate PC... Everything seems fine. After some more hours it stopped again.... I will try now the new beta.
    Anybody out who can explain me how I can detect if this will fix my issue:
    
    Fix potential hang on RN104 due to a race condition when using the CPU's RAID5 offload engine."
    Thanks to all.
    Marry XMas.
    Norbert