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Forum Discussion

bbani's avatar
bbani
Tutor
Aug 23, 2016
Solved

RN104 firmware update bricked my unit

I have several netgear ReadyNAS units at work and home.    The newest one of our collection, the RN104, got bricked on a recent firmware update from Netgear.  On reading through the forum threads,...
Booting
Installation & Upgrade
Performance
ReadyNAS OS 6 on Legacy models
  • bbani's avatar
    bbani
    Aug 27, 2016

    I found the receipt, called back Netgear support, and they accepted to RMA the unit as it was within warranty period for hardware and having a hardware failure due to faulty Netgear issued firmware. 

     

    New unit arrived next business day, and the drives were put in and they booted up fine. The unit is working now. Thank you. 

     

StephenB's avatar
StephenB
Guru - Experienced User
Aug 23, 2016
bbani wrote:

steps to RMA unit and replace with a working one. 

 

  

You can contact Netgear support at my.netgear.com if you are the original purchaser.  They might want to charge, so if you aren't in a rush you might wait for responses here.

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