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Forum Discussion
Solved
RN104 firmware update bricked my unit
I have several netgear ReadyNAS units at work and home. The newest one of our collection, the RN104, got bricked on a recent firmware update from Netgear. On reading through the forum threads,...
I found the receipt, called back Netgear support, and they accepted to RMA the unit as it was within warranty period for hardware and having a hardware failure due to faulty Netgear issued firmware.
New unit arrived next business day, and the drives were put in and they booted up fine. The unit is working now. Thank you.
bbani wrote:
steps to RMA unit and replace with a working one.
You can contact Netgear support at my.netgear.com if you are the original purchaser. They might want to charge, so if you aren't in a rush you might wait for responses here.
The netgear support website is buggy.
On calling Netgear support at 1-888-638-4327, it instructs you that if you don't have a case number to go to http://support.netgear.com/contact .. which ends up at a dead link. No support ticket reference, and the system hangs up on you. Nice. Double nice.
I went to support.netgear.com and logged in, and attempted to create a support ticket. On the first several attempts, it kicked me to a page saying server error. I dug and found a way to create an email support ticket. Finally success.
Called in to support with this new ticket reference, only to get a nice guy reading off a script *repeatedly*. Each time i asked something new, I got the same script verbatim. They seem under-trained. All I need is a hardware RMA to take care of this buggy firmware update Netgear released that bricked this, up until now, lovely NAS device.
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