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Forum Discussion
RN104 freezes 5 minutes after boot
Hi, I have a problem that started just over a week ago with my RN104 freezing shortly after booting up. In its frozen state, I cannot connect to shares, the web admin page is non-responsive, Read...
I have already downloaded the logs, as this was requested by Netgear Phone support. Will this negate your suggestion?
aolennick wrote:
I have already downloaded the logs, as this was requested by Netgear Phone support. Will this negate your suggestion?
The fact that you could download them makes the odds of a filling OS partition less likely. Since you have the logs, look for /dev/md0 in volume.log and see how full the OS partition is.
If support is already working this, perhaps it's best to just let them proceed.
I haven't got access to the logs from this computer, but I think the drives are at around 80% full.
Phone support directed me here to get access to higher-level support, as they could not identify the problem at their level. Hopefully someone will be in contact soon.
aolennick wrote:
I haven't got access to the logs from this computer, but I think the drives are at around 80% full.
That's the volume free space, which is different from the OS free space I asked you to check. The OS runs in a small (4 GB) partition, and the system can freeze when it gets full.
However, support should have diagnosed a full OS partition, so it almost certainly is something else.
I've checked the logs and can confirm that md0 is only 28% used. At least that takes one item off the checklist.
It didn't sound like they could escalate it. Instead I would need to push it to the next level support, and the method is via these forums.
How often do the support people review the posts here (i.e. how long might it be until I get a response)?
I don't have the support ticket anymore, and can no longer see it on MyNetgear (perhaps they closed it?). In case it helps anyone, the serial number is 3EP133E000D19.
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