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RN104 GUI slow or not loading
Last update was a month ago to the newest 6.10.5. Now the GUI won't load after logging in, page just tries to load, but SSH works just fine. I've tried powering off completely and also warm rebooti...
Riehmc wrote:
I have 20 years of family photos on this thing and a little hesitant to removing the HDD's while doing a factory reset. Is this even possible without corrupting the RAID?
You can't do a factory reset with the disks removed, because a factory reset formats the drives and then does a fresh factory install onto the disks.
If you don't have a backup of the files, you chould definitly take care of that. RAID isn't enough to keep data safe, you need multiple copies on different devices to do that.
Riehmc wrote:
Last update was a month ago to the newest 6.10.5. Now the GUI won't load after logging in, page just tries to load, but SSH works just fine.
Any other ideas to try first?
Do you know if hotfix 1 was installed? You can see this in the logs by entering:
# journalctl --no-pager -r | grep hotfix
Maybe also check on the status of apache2:
# systemctl status apache2
and maybe:
# journalctl --no-pager -r | grep apache
Somehow it is working today and was able to pull this off. I really want to find the root issue before it happens again.
Aug 01, 2021 10:04:31 PM System: ReadyNASOS background service started. Aug 01, 2021 10:04:09 PM System: Firmware was upgraded to 6.10.5. Aug 01, 2021 10:01:33 PM System: ReadyNASOS service or process was restarted. Aug 01, 2021 09:00:51 PM System: The system is rebooting. Aug 01, 2021 08:38:24 PM System: Alert configuration was saved. Aug 01, 2021 07:04:53 PM System: ReadyNASOS background service started. Aug 01, 2021 06:53:05 PM System: The system is shutting down. Jul 31, 2021 01:19:20 PM System: ReadyNASOS background service started. Jul 31, 2021 01:18:51 PM System: ReadyNASOS service or process was restarted. Jul 30, 2021 04:55:36 AM System: ReadyNASOS background service started. Jul 30, 2021 04:55:09 AM System: ReadyNASOS service or process was restarted. Jul 06, 2021 01:24:40 AM System: ReadyNASOS background service started. Jul 06, 2021 01:23:48 AM System: A hotfix was applied to your system (6.10.5 Hotfix 1). Jul 06, 2021 01:23:28 AM System: ReadyNASOS service or process was restarted. Jun 12, 2021 01:10:03 AM System: ReadyNASOS background service started. Jun 12, 2021 01:09:38 AM System: Firmware was upgraded to 6.10.5. Jun 12, 2021 01:02:33 AM System: The system is rebooting. Jun 12, 2021 01:00:47 AM System: Downloading firmware version (6.10.5) and will update firmware shortly. Jun 11, 2021 11:00:41 PM System: Firmware upgrade is scheduled to update firmware at <06/12/2021 01:00:00>. admin@NAS:~$ systemctl status apache2● apache2.service - The Apache HTTP ServerLoaded: loaded (/lib/systemd/system/apache2.service; enabled; vendor preset: enabled)Active: active (running) since Sun 2021-08-01 21:45:25 MST; 1 day 12h agoProcess: 3489 ExecReload=/usr/sbin/apachectl graceful (code=exited, status=0/SUCCESS)Main PID: 2866 (apache2)CGroup: /system.slice/apache2.service├─ 2866 /usr/sbin/apache2 -k start├─ 3533 apache_log├─ 3534 apache_log├─ 3535 /usr/sbin/apache2 -k start├─15544 /usr/sbin/apache2 -k start├─15545 /usr/sbin/apache2 -k start├─15546 /usr/sbin/apache2 -k start├─15549 /usr/sbin/apache2 -k start├─15551 /usr/sbin/apache2 -k start├─15564 /usr/sbin/apache2 -k start├─15570 /usr/sbin/apache2 -k start├─15571 /usr/sbin/apache2 -k start├─15579 /usr/sbin/apache2 -k start└─15749 /usr/sbin/apache2 -k startadmin@NAS:~$ journalctl --no-pager -r | grep hotfixHint: You are currently not seeing messages from other users and the system.Users in groups 'adm', 'systemd-journal' can see all messages.Pass -q to turn off this notice.No journal files were opened due to insufficient permissions.admin@NAS:~$ journalctl --no-pager -r | grep apacheHint: You are currently not seeing messages from other users and the system.Users in groups 'adm', 'systemd-journal' can see all messages.Pass -q to turn off this notice.No journal files were opened due to insufficient permissions.
Riehmc wrote:
No journal files were opened due to insufficient permissions.When you ssh into the NAS, you should use root as the username, with the NAS admin password.
NAS still running slow. I'm trying to backup everything to USB drive but system is too unresponsive. Any other suggestions to tshooting issue? I still think it's the last update that caused it but what do I know? Not like Netgear would ever investigate this.
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