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Forum Discussion
RN104 post latest firmware boot crashes to error submit_one_bio+28 error
After latest firmware update rn104 boots starts network appears on network looks happy then crashes to error submit_one_bio+28 error and all stops is this a root volume error or something more sinist...
paul_henman wrote:
boot into Tech Support mode, which I did and it's showing "Debug code: XXXXX" but I can't find any further info about that message.
That is NOT an error code. It's a PIN that Netgear can use to remotely access your system. Somehow you need to get the code to the person who asked you to go into tech support mode.
paul_henman wrote:
I guess my next step is to ssh into the box to see what I can see.
You can't use ssh in tech support mode, but you could use telnet. You'd need to start RAID, mount the OS partition and data volume manually.
If Netgear wants to take a look, then the right next step is to let them.
Whoops! Thanks for removing that info.
Their tweet said "contact support" but my warranty's expired, so they expect me to pay US$80+ in order to have them look at a problem caused by their OS update? :smileysad:
paul_henman wrote:
Whoops! Thanks for removing that info.
That was a just-in-case precaution - the access should be secured and limited to Netgear support.
Perhaps PM some of the netgear mods here, and see if someone is wanting to take a courtesy look. The error message is unusual.
Have you tried testing the disks with vendor diags in a Windows PC (Lifeguard for WDC, Seatools for Seagate)?
Can any of you hook up a console cable to the NAS and reproduce the issue again so we can get the full error?
Regards,
How do we do that? Which port / cable type?
Would love to get the console up, as Paul mentioned what cable and how do I boot into service mode?
Lee
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