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RN104 Procedure to swap enclosure. #26221873
Have received a new RN 104 enclosure today after creating a ticket on 12/22/2015 for lcd display digits are turning white starting from left side of the display. No instructions were given to me on h...
Jenn, I will keep the FedEx tracking numbers handy on the coffee table by the computer. Once it reaches NetGear I'll be putting in a call for verification that no charge(s) have been made on my credit card without my knowledge. Thanks for staying in touch here. Here's some pictures of my handy work yesterday. Gives you an idea of what's inside these cases.
The defective LCD display module above and below.
Take a look at this beautiful surface mount technology. Notice there is a change in components in the next two close-ups.
Note the '4R7' components. There appear to be either coils or resistors. May be a combination and part of the power regulation.
These look like metalic and the previous, a plastic coating or something. I just thought this was interesting.
Hey, do you think Netgear could use another repair tech? I work cheap! ;)
Hi Pstreicher,
Yes, all of the instructions you listed are accurate.
Make sure both units are off
Place the disks in the new chassis in order from left to right.
When you boot the system it will update the firmware to match what ever is on the disks.
This process should not take very long.
The only other item I would say is to make sure critical data is backed up other than that should be good to go.
Regards,
AlexPe
Community SME
I am really afraid to try this. I found and read through all the revisions from 6.1.8 which this replacement comes with, to the latest 6.4.1 of which my unit is currently at. How do I know that the replacement unit will not screw up the configuration of my current setup of drives when placed and booted? Have you had any experience in doing something like this? You state that the unit will update to the configuration my drives are. Where can I can I read about this? Will it update automatically or will I have to do some manual updating?
I have some time as I need to return this replacement as I notice that there was damage during shipping. The chrome handle on the rear of the unit is bent downard about 45 degrees. I noticed when I opened the box that the styrofoam packing was all askew, like it took a hard fall somewhere.
Hi Pstreicher,
It'll work for sure. Just follow the steps given by AlexPe and StephenB. We don't have any documentation handy, but this procedure has been tested fine. Let us know what happens.
Kind regards,
BrianL
NETGEAR Community TeamWell you can use a scratch disk if you have one to update to 6.4.1 if you want. After you've updated to 6.4.0 you can't go back to older firmware.
Have a read of ReadyNAS OS 6.4.1: FAQs on Maintenance Firmware Release (this discusses the recommended update path to 6.4.x if updating from older firmware. For a unit that came with 6.1.8 you could use a scratch disk to update to 6.2.5 then onto 6.4.1)
However when you move the disks across the NAS should detect that the firmware on the disks is newer and update the firmware on the flash to match.
mdgm wrote:
However when you move the disks across the NAS should detect that the firmware on the disks is newer and update the firmware on the flash to match.
Older NAS don't act that way, but OS6 should.
I checked in with AlexPe on this, and he thinks that OS6 behavior was changed around ~OS 6.2. So if the replacement has very old firmware, it would be prudent to use the scratch disk. Also, if there were a problem with the upgrade of the flash (and update of its bootloader), you'd resolve them with the scratch disk, and not with the ones you care about.
Okay. One question remaining now. Do I need only one disk to install and use as a scratch disk in order to update the flash? Thanks for your help in this matter.
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