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RN104 Procedure to swap enclosure. #26221873
Have received a new RN 104 enclosure today after creating a ticket on 12/22/2015 for lcd display digits are turning white starting from left side of the display. No instructions were given to me on h...
Jenn, I will keep the FedEx tracking numbers handy on the coffee table by the computer. Once it reaches NetGear I'll be putting in a call for verification that no charge(s) have been made on my credit card without my knowledge. Thanks for staying in touch here. Here's some pictures of my handy work yesterday. Gives you an idea of what's inside these cases.
The defective LCD display module above and below.
Take a look at this beautiful surface mount technology. Notice there is a change in components in the next two close-ups.
Note the '4R7' components. There appear to be either coils or resistors. May be a combination and part of the power regulation.
These look like metalic and the previous, a plastic coating or something. I just thought this was interesting.
Hey, do you think Netgear could use another repair tech? I work cheap! ;)
I received what may be an automated email asking me if I got a solution and to mark this thread solved if so.
No! It has been five days now and am still waiting on the 2nd replacement enclosure to be delivered.
I'm sitting here with this 1st replacement enclosure, not sure what to do with it as I wasn't told anything over the phone when the agent took my credit card information as colateral, for what I assume we were talking of geting a 2nd replacement sent to me. I'm getting a bit fed up here now with all of this. Should I just pack the 1st damaged in shipment enclosure in the package it came in with the pre-addressed label to Netgear and be done with it? I don't want to mess anyting up so here I sit not knowing what to do. I'm wondering if it is the out-sourced customer service that is at fault for not telling me what I should do with this damaged enclosure I received. I am assuming that when, and if I ever get this 2nd replacment unit that maybe there will be instructions some place that will tell me to return the 1st damaged enclosure back to Netgear and then to return my enclosure with the faling LCD display in the box that the 2nd enclosure came in. I guess I'll wait until I get another email telling me that in 3 days the case will close if I don't respond and then type up another reply asking for someone to please call me and tell me what the hell is going on.
Hi Pstreicher,
I apologize for the delay. I've asked our support team to give you a call today to discuss the RMA.
Kind regards,
BrianL
NETGEAR Community Team
Sir, Since I work the midnight shift I could not stay up any longer to wait calls. I woke up at 9:15 PM to find a voice mail from a 'Vince' saying to call 855-776-7233 to process another replacement. I call and find this is a 'commercial' tech support number and upon pressing 1 for storage I get a short message telling me to create a case number, a dead end, so I hang up and call the caller i.d. number that is showing that Vince called from. I have now sitting on hold listening to useless information and music. I will not hold for long as I have to be at work at 11:00 PM.
So, from what I gather, the girl from India that I talked to five days ago who took my credit card information just dropped the ball.
Now, we're starting over again on the same case. I'm wondering if Netgear couldn't do better with their customer service by contracting out with a Salesforce team. ...time for dinner and a shower. Maybe with some luck I will get another call in the morning? For me to try to get through to someone I fear I am going to call the wrong number and get India again.
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