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RN104 Procedure to swap enclosure. #26221873
Have received a new RN 104 enclosure today after creating a ticket on 12/22/2015 for lcd display digits are turning white starting from left side of the display. No instructions were given to me on h...
Jenn, I will keep the FedEx tracking numbers handy on the coffee table by the computer. Once it reaches NetGear I'll be putting in a call for verification that no charge(s) have been made on my credit card without my knowledge. Thanks for staying in touch here. Here's some pictures of my handy work yesterday. Gives you an idea of what's inside these cases.
The defective LCD display module above and below.
Take a look at this beautiful surface mount technology. Notice there is a change in components in the next two close-ups.
Note the '4R7' components. There appear to be either coils or resistors. May be a combination and part of the power regulation.
These look like metalic and the previous, a plastic coating or something. I just thought this was interesting.
Hey, do you think Netgear could use another repair tech? I work cheap! ;)
Smoothly? I've heard nor seen anything since the last reply here 2 days ago. And, a voice mail from a 'Vince' telling me to call 855-776-7233 to process another replacement and that it will be advance next business replacement shipping label. I call and am given I believe it was 6 options. I select the 1st and a message tells me to 1st go online to create a support ticket and the call ends. There is no option to speak with anyone. Do I have to try every option to hope to get a live person? I just don't understand why this is happening. Today makes one month now since I created the support ticket. All I can do is wait some more.
Hello Pstreicher,
Am really sorry to hear about what happened to the support experience. I will try to ping them let them know that you were having trouble getting through. I've seen on the case that you have already provided your preferred time for call back on your last update.
Regards,
Jenny, Thanks for your help. I just now received a 2nd enclosure. Netgear really needs to work on their shipping practice. See below what I found when I opened this 2nd box. Luckily there was no damage on this one that I can see. i.e. no bent handle as per the 1st shipment.
Okay, this is getting laughable now but I just want to cry really. I just took this 2nd enclosure out of the plastic package it was shipped in and what do you think I found.
Not only that but look at the face of it. There wasn't any protective plastic to peel off. This unit looks like a reject someone pulled from a pile.
Come on! This is getting worse now. My original unit doesn't have a scratch one on it, folks. I don't take care of my stuff this way.
I feel like I should just get my tools out and swap the parts but I'm afraid I could very well damage things worse than they are now.
There are so many screws that hold the case together and I'm not sure I could get the handles swapped between my original unit and the 1st replacement that came with the bent handle but a clean, protected and non-scratched faceplate. What would you do? I need a couple days to think about this now again. Damn you Netgear!!!
Hello Pstreicher,
I understand how you feel. Looking at that, honestly, that won't make happy me too.
Try calling back, I've also already pinged them again.
Regards,
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