Forum Discussion

Luminary

Jan 13, 2016

Solved

RN104 Procedure to swap enclosure. #26221873

Have received a new RN 104 enclosure today after creating a ticket on 12/22/2015 for lcd display digits are turning white starting from left side of the display. No instructions were given to me on h...

Installation & Upgrade

Pstreicher
Jan 28, 2016
Jenn, I will keep the FedEx tracking numbers handy on the coffee table by the computer. Once it reaches NetGear I'll be putting in a call for verification that no charge(s) have been made on my credit card without my knowledge. Thanks for staying in touch here. Here's some pictures of my handy work yesterday. Gives you an idea of what's inside these cases.

The defective LCD display module above and below.
Take a look at this beautiful surface mount technology. Notice there is a change in components in the next two close-ups.
Note the '4R7' components. There appear to be either coils or resistors. May be a combination and part of the power regulation.
These look like metalic and the previous, a plastic coating or something. I just thought this was interesting.
Hey, do you think Netgear could use another repair tech? I work cheap! ;)

JennC

NETGEAR Employee Retired

Jan 28, 2016

Hello Pstreicher,

That's great that you have found a way. You have good technical skills, I must say. :)

I'm not certain if the support's tool will automatically send you an email that they already received the fault unit, but you can ask the support expert to let you know once they have received it, I'm sure their tool will show if it's with the warehouse already.

Regards,

Pstreicher

Luminary

Jan 28, 2016

Jenn, I will keep the FedEx tracking numbers handy on the coffee table by the computer. Once it reaches NetGear I'll be putting in a call for verification that no charge(s) have been made on my credit card without my knowledge. Thanks for staying in touch here. Here's some pictures of my handy work yesterday. Gives you an idea of what's inside these cases.

The defective LCD display module above and below.

Take a look at this beautiful surface mount technology. Notice there is a change in components in the next two close-ups.

Note the '4R7' components. There appear to be either coils or resistors. May be a combination and part of the power regulation.

These look like metalic and the previous, a plastic coating or something. I just thought this was interesting.

Hey, do you think Netgear could use another repair tech? I work cheap! ;)

JennC
NETGEAR Employee Retired
Jan 28, 2016
Hello Pstreicher,

Oh! That's something I'd bite off more than I could chew. But I guess for you, that's just piece of cake.

Thanks for the images, this will be helpful to those who will attempt.

Pstreicher wrote:

Hey, do you think Netgear could use another repair tech? I work cheap! ;)

Maybe checking with the warehouse team where they must have all these units on shelves and device lab, I guess :smileyvery-happy:

Regards,
Pstreicher
Luminary
Feb 02, 2016
Just checked FEDEX tracking and both units have been delivered to TN. 5 days from pickup to delivery. Am going to mark this case solved. It's been a long 2 months but worth the trip. ;) Thanks again to those that made this happen. Phuong in the receiving department today. Thank you Jenn C for your being there also. To those I didn't mention, you know who you are. What a great community.
BrianL2
NETGEAR Employee Retired
Feb 02, 2016
Hi Pstreicher,

Big thanks to you too! I can confirm that warehouse received both units that you shipped. Hope you will continue to share ideas and contribute to the community.

Kind regards,

BrianL
NETGEAR Community Team
mdgm-ntgr
NETGEAR Employee Retired
Feb 03, 2016
Nice work!

Please note that we don't support opening up the NAS to fix it yourself. So you do so at your own risk.
JennC
NETGEAR Employee Retired
Feb 03, 2016
Hello Pstreicher,

You are most welcome!

Feel free to post any suggestions, comments, ideas and question. We appreciate all contributions you have in the community!

Regards,