NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RN104 Share Missing After Uncommanded Power On
Good evening all. Looking for any insight or help the community can provide. As it says in the title my Share on my RN104 is missing. I have seen several other posts with a similiar issues but no clear explanation of how to correct probelm. I can see that the data is still there when I look at System -> Volumes but cannot access it at all.
Sequence of events:
Physically turned off device via power button, normal soft power off.
Come home from work several days later and the device has turned itself on. I do NOT have it scheduled to auto-start and the device is plugged in to a battery-backup UPS, but not controlled by the UPS.
I realize that the SMB network share is showing empty from my computer.
Accessing the device webpage I see that the Share is gone and no files are listed under Shares, but the Volumes page shows the correct amount of data on the drives.
I attempt to access the device via WinSCP and Putty as recommended in other posts but neither work. WinSCP only shows the root directory and no files, and Putty is immediately terminated by the device.
I checked the device logs and it did not auto-update nor do anyting else I can see that would explain deleting the Share configuration.
Device;
RN104
Firmware 6.7.5
One option is to create a new share (different name at first - say ShareX).
Then rename the new share folder to a second new name - say ShareY - using putty/ssh, not the web ui. Leave the share in the web UI alone.
Then name the original share folder to ShareX (also using putty).
Finally rename ShareX to the original share name in the web UI. Perhaps also reset the file permissions/owners via the file access tab.
You can get rid of the empty ShareY folder using btrfs subvolume delete /data/ShareY from putty.
The above likely would need some adjustment if your files are in a home folder. But it should work for an ordinary share.
5 Replies
When you tried putty, was ssh enabled for the NAS? You need to use "root" as the username, with the admin NAS password.
Both FTP and SSH were turned on the first time I tried, however I did not think to try logging in as root. Thank you for that tip. Upon trying again WinSCP cannot connect when trying to login as root, but SSHing as root via PUTTY does work.
The output of df -h is as follows:
Filesystem Size Used Avail Use% Mounted on
udev 10M 4.0K 10M 1% /dev
/dev/md0 3.7G 1.1G 2.5G 31% /
tmpfs 249M 0 249M 0% /dev/shm
tmpfs 249M 420K 248M 1% /run
tmpfs 125M 748K 124M 1% /run/lock
tmpfs 249M 0 249M 0% /sys/fs/cgroup
/dev/md127 3.7T 2.1T 1.6T 57% /Rogue-Backup_Volume/dev/md127 3.7T 2.1T 1.6T 57% /apps
/dev/md127 3.7T 2.1T 1.6T 57% /homedf -i as follows:
Filesystem Inodes IUsed IFree IUse% Mounted on
udev 63112 446 62666 1% /dev
/dev/md0 1048576 12240 1036336 2% /
tmpfs 63552 1 63551 1% /dev/shm
tmpfs 63552 572 62980 1% /run
tmpfs 63552 24 63528 1% /run/lock
tmpfs 63552 9 63543 1% /sys/fs/cgroup
/dev/md127 0 0 0 - /Rogue-Backup_Volume
/dev/md127 0 0 0 - /apps
/dev/md127 0 0 0 - /homeAnd the ls -l/<folder> command does show the correct folders.
**EDIT**
Just reattempted WinSCP with both SSH and FTP active and I was able to login as root and see all of my personal files as well as the device file/folder structure. Unfortunately, I am not Linux-literate enough to hunt for the SMB config file and fix it. Is it possible to fix/manaully edit the config file and reestablish the network share without impacting my personal files?
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
