NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RN104 stuck on Boot Menu Mode - Normal after firmware upgrade
Hi all, I have updated my firmware via the web interface because Netgear said the new version 6.9.1 was available to install. Now I can't access the NAS and it's not vissible with RAIDar. Loo...
Hi raygear,
Since the NAS is still not detected even without the disks, it is possible that the chassis already faulty. If you are the original purchaser of the NAS and if it is still under the hardware warranty, you may contact support. They can provide a replacement for your device.
Regards,
JohnCM_S
NETGEAR Community Team
Hi raygear,
Can you try powering up the NAS without the disks and check if RAIDar will be able to detect the NAS?
Note: Please label the drives with their corresponding bay before you remove them to ensure that it still in the same order when you re-insert them.
Regards,
JohnCM_S
NETGEAR Community Team
Hi John,
Thank you for your reply!
I powered up the NAS without the labelled disks.
- Power Light = Blinking
- LAN Light = Blinking
- Display = Boot Menu
- Pressing Backup Button = displays Boot Menu - Normal
The NAS is not detected by RAIDar, also not when directly linked to the pc.
Regards and thanks,
Raymond
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
