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Forum Discussion
Solved
RN104 stuck on Boot Menu Mode - Normal after firmware upgrade
Hi all, I have updated my firmware via the web interface because Netgear said the new version 6.9.1 was available to install. Now I can't access the NAS and it's not vissible with RAIDar. Loo...
Hi raygear,
Since the NAS is still not detected even without the disks, it is possible that the chassis already faulty. If you are the original purchaser of the NAS and if it is still under the hardware warranty, you may contact support. They can provide a replacement for your device.
Regards,
JohnCM_S
NETGEAR Community Team
Hi raygear,
Can you try powering up the NAS without the disks and check if RAIDar will be able to detect the NAS?
Note: Please label the drives with their corresponding bay before you remove them to ensure that it still in the same order when you re-insert them.
Regards,
JohnCM_S
NETGEAR Community Team
Hi raygear,
Since the NAS is still not detected even without the disks, it is possible that the chassis already faulty. If you are the original purchaser of the NAS and if it is still under the hardware warranty, you may contact support. They can provide a replacement for your device.
Regards,
JohnCM_S
NETGEAR Community Team
Hi raygear,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,JohnCM_S
NETGEAR Community TeamHi raygear,
Thank you for the update. Please keep us posted of what will be the result after you have contacted NETGEAR support.
Regards,
JohnCM_S
NETGEAR Community TeamHi John,
Update: I have contacted Netgear support. A call of 2 hours with the same checks (reset for boot menu and USB recovery with 3 different USB's) and same result (not accessible and visible). Because of the hardware warranty they will replace the product.
I have a second RN104 but without hardware warranty, so I will not upgrade the firmware for now.
Regards,
Raymond
Hi John,
I still have hardware warranty so I will contact Netgear support. I will update you with the result.
Regards and thanks,
Raymond
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