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Forum Discussion

raygear's avatar
raygear
Aspirant
Jan 13, 2018
Solved

RN104 stuck on Boot Menu Mode - Normal after firmware upgrade

Hi all,   I have updated my firmware via the web interface because Netgear said the new version 6.9.1 was available to install. Now I can't access the NAS and it's not vissible with RAIDar.   Loo...
Installation & Upgrade
  • JohnCM_S's avatar
    JohnCM_S
    Jan 27, 2018

    Hi raygear,

     

    Since the NAS is still not detected even without the disks, it is possible that the chassis already faulty. If you are the original purchaser of the NAS and if it is still under the hardware warranty, you may contact support. They can provide a replacement for your device.

     

    Regards,

    JohnCM_S
    NETGEAR Community Team

JohnCM_S's avatar
JohnCM_S
NETGEAR Employee Retired
Jan 27, 2018

Hi raygear,

 

Since the NAS is still not detected even without the disks, it is possible that the chassis already faulty. If you are the original purchaser of the NAS and if it is still under the hardware warranty, you may contact support. They can provide a replacement for your device.

 

Regards,

JohnCM_S
NETGEAR Community Team

JohnCM_S's avatar
JohnCM_S
NETGEAR Employee Retired
Jan 30, 2018

Hi raygear,


We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
 
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
 
Regards,

JohnCM_S
NETGEAR Community Team

  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired
    Jan 30, 2018

    Hi raygear,

     

    Thank you for the update. Please keep us posted of what will be the result after you have contacted NETGEAR support.

     

    Regards,

    JohnCM_S
    NETGEAR Community Team

    • raygear's avatar
      raygear
      Aspirant
      Feb 02, 2018

      Hi John,

       

      Update: I have contacted Netgear support. A call of 2 hours with the same checks (reset for boot menu and USB recovery with 3 different USB's) and same result (not accessible and visible). Because of the hardware warranty they will replace the product.

       

      I have a second RN104 but without hardware warranty, so I will not upgrade the firmware for now.

       

      Regards,

       

      Raymond

      • raygear's avatar
        raygear
        Aspirant
        Mar 02, 2018

        Update: after some struggles with the RMA process (1 month) I finally got the replacement!

        Now I will find out if I can insert the disks again and reach my data.

         

        Regards,

         

        Raymond

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