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rn104 updated to 6.4.0 and possible solution to random lock-ups
Hello everyone, I have updated my RN104 last week, and have been poised by the unit hanging up randomly since then. I have searched andread a lot of posts here, and after 5 hard reboot and re-syn...
6.4.1 is released. Who is taking the risk? :)
Hi,
I have to report that it wasn't the solution.
As long as the nas is left alone, it's fine.
As soon as some activity is done on the disk, it freezes.
It hapenned yesterday when downloading a Linux iso image through transmission.
It hapenned again today, when I was copying a 6Gb file to the nas.
It froze mid-copy.
No reaction to the power button, lcd stays black, nothing happens...
But it does answers to pings.
No way to enter a SSH session though.
Is there a way for someone having only osx and linux machines (ie: no computer running windows) to downgrade the nas to 6.2.5?
It was running perfectly fine until I did the update.
I'm pretty annoyed of this whole update mess, I have to admit.
I wish I did read this forum before...
Hi tripy,
We may have to further investigate this issue that you've been experiencing. Kindly attach the logs so we can have a thorough look at what's going on with your ReadyNAS unit. In copying large or small files, if you will do a direct connection between your ReadyNAS and PC, will it froze or complete the copy? With regard to your downgrade question, I apologize but it won't be possible to go back to 6.2.4 or 6.2.5.
Looking forward to your response.
Kind regards,
BrianL
NETGEAR Community Team
It's completely possible to go back to 6.2.4 but you will have to back up your data and factory reset the unit.
First you download the 6.4.0 beta 1 or 2 (can't remember which one it is)
http://www.readynas.com/download/beta/readynasos/6.4.0/ReadyNASOS-6.4.0-T112-arm.img
Then you download the 6.2.4 download for arm processors:
http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNASOS-6.2.4_arm.zip - unzip this one to get the img file.
Manually install the first 6.4.0 image, then manually install the 6.2.4 image. Then factory reset. Boom, problem fixed.
Thanks for the info, IfixDevices !
I'll keep that handy, if everything else fails.
Hi Brian,
I am currently doing a backup of the nas content, copying it to usb disks attached to the unit.
I will re-try, and upload the logs when it happens once everything important is backed up.
As for your question, I think my connection was as direct as possible.
Both the nas and my pc are connected through Gigabit ethernet on the same switch.
As I'm running Linux, I am using NFS to reach the shares. NFS 4 is not enabled in the nas config.
For the logs, am I supposed to send them through a ticket, as explained there: http://kb.netgear.com/app/answers/detail/a_id/25625 or should I just give a public link to the archive?
Thanks.
Thierry.
tripy wrote:
As for your question, I think my connection was as direct as possible.
Both the nas and my pc are connected through Gigabit ethernet on the same switch.
A Direct Connection means connecting the NAS to the PC w/o a switch. http://kb.netgear.com/app/answers/detail/a_id/21414/~/how-do-i-direct-connect-between-readynas-and-pc%2Fmac%3F
tripy wrote:
For the logs, am I supposed to send them through a ticket, as explained there: http://kb.netgear.com/app/answers/detail/a_id/25625 or should I just give a public link to the archive?
Don't post a public link. Use this method: http://kb.netgear.com/app/answers/detail/a_id/21543/~/how-do-i-send-all-logs-to-a-readynas-forum-moderator%3F
Hi Brian,
I did finish to backup the content of my nas, and tried to transfert a 10Gb text file from and to the nas yesterday (Sunday) evening.
I have used NFS and SMB to do the tests. Both with a direct connection and through a switch.
There was no issues, everything went ok.
I copied it several test back and forth between my computer and the nas.
But this evening I have found my unit frozen when I came back from work.
As far as I know, it wasn't used.
I have sent the mail with 2 logs.
The first (System_log-nas-20151018-201435), is the one after my tests that did not crash the nas.
The second (System_log-nas-20151019-195757.zip) is the one fetched right now, after restarting the nas.
Thanks.
Thierry.Hi tripy,
Can you confirm if the lock up occurs when an external USB storage is plugged in your ReadyNAS device? Also where did you send or attached the logs?
I look forward to your response.
Kind regards,
BrianL
NETGEAR Community TeamHi Brian,
Yes, there was a device plugged in the usb3 port in the back the whole time, an ext4 1Tb usb3 drive.
And I've sent the logs to the email address specified in the article StephenB linked to: http://kb.netgear.com/app/answers/detail/a_id/21543/~/how-do-i-send-all-logs-to-a-readynas-forum-moderator%3F
Thanks.
Thierry.
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