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RN104 volume disappeared
I recognized, that one of the four 3TB drives has problems, the number of reallocated sectors is increasing. I got the message: "....Be prepared to replace this disk to maintain data redundancy."
After some hours I found in the log "Volume data health changed from Redundant to Degraded." After shutting down I pulled the defect drive out, and powered the NAS on. No answer at all, and in the log one other disk changed state to FAILED. Putting the previously removed drive back and powering on again, but no volume to see.
Reloading the firmware (6.4.2): nothing changes.
Upgrading the firmware to 6.9.3: no volume.
In RAIDar all four drives are green, volume is yellow.
Admin Page status says: "Helathy"
Is there any hope to recover the volume (and the data of course)?
4 Replies
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Hi fgeza1
Welcome to the Community!
Upgrading is not advisable if there are any issues with your Disks or Data, you need to make sure your NAS is healthy first.and downgrading is definitely not advisable.
Have you checked your logs when you got the warning that a disk is failing? There's a possibility that you have multiple disks which are failing. Multiple disk failure will get you an inactive volume and possible loss of data. In this case it seems that there might be other issues that need checking.
I would advise contacting Support so they can check if it needs Data Recovery (There's a charge for this service, $200) or remounting which will need to be escalated to their L3 Experts.
Please make sure to have your logs ready.
Regards
Hi Marc,
Thanks for the help! Upgrading was one of my last (bad?) ideas. If you have a problem with a video card e.g. the first advice is mostly to download the latest driver...
When I began with this problem, tere was only one problematic disk. The second error came suddenly.
The $200 are not peanuts (for me at least), but if they can really helo to recover the data, I would be ready to pay this amount. Could you please advice me, how exactly to contact Support? I tried from this page with the menu "SUPPORT", but I landed at "GearHead Support for Home" which seems to be not the right place for my issue. Or at "NETGEAR ProSupport for Business" but I'm a private person and my NAS is over the warranty time (purchased in 2014). (I own a Stora too, which is even older, and runs perfectly.)
I would appreciate a link...
Regards,
fgeza1 (an old user of Netgear NAS products)
Hi fgeza1
Have you registered your NAS? You can go and login to my.netgear.com if you have registered it already. If not kindly register your NAS by signing up for a MyNETGEAR Account. A case will be provided to you to contact Support once you have created an online case for your registered product.
Please let us know if you are having issues with registration and/or with creating a case. PM me any details.
Regards
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