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Forum Discussion
RN10400 - Unable to access to the NAS
Hi! My NAS RN10400 is unreachble, either via htttp admin console (ReadyNAS Admin Page is offline) or via the network and windows from multiple machine. The power light is always blinking. When i...
Welcome to the Community!
You may want to contact Support for the issue you are having since the diagnostics show that your Disk 3 has reallocated sectors, this needs replacement of the disks but the cause why your NAS is offline is more on the Volume root has been full. When Data or OS volume becomes full, processes or booting can be an issue and also degrades the performance.
Contacting Support is the best option here so that they will be able to assist you on getting to your data. You can login to my.netgear.com to create a case for Support to follow up.
Alternatively, if you already have backup of you may want to make sure that the failing disk is replaced and perform a factory reset.
HTH
Regards
While 24 re-allocated sectors is something to take notice about, it's not a catastrophy. The cause of your problem is the full root partition. Unfortunately, it appears you have let it go to the point that it's hard to fix. If you have a backup, do a factory default and recover data fro backup. If you don't, and you already had SSH enabled, see if you can get in through SSH. If you can, there are guides to help you clean up the root partition. If you have neither of these options, then you need to contact Netgear support.
Whatever way you go, you need to figure out why the root partition got filled, or it will happen again. And you also need to be mindful of any warnings the NAS is giving, as it likely had several warnings of this impending condition before it became dire.
Sandshark wrote:
Whatever way you go, you need to figure out why the root partition got filled, or it will happen again.
If you were still running 6.9.5 firmware with the AntiVirus service enabled, then that would explain it. That service failed (due to insufficient memory in the NAS) and was removed altogether in 6.10.x
If that's not the situation, then it likely was a third party app. What apps did you install?
Hello!
I have no additional applications installed :smileysad:
The fact is that it is the third times , that kind of problem occurs . The first time a guy from Netgear support get acces remotely to my NAS and fix the problem ...
I have already change 2 hard disks. I just use the NAS in a simple and traditionnal way: share data accross my private home network, to store mainly movies, photos and music files.
Now, i have no more any support from Netgear.
And the AntiVirus was already disabled.
Thank's for your response
Ronmoul wrote:
I have no additional applications installed
...
And the AntiVirus was already disabled.
It's quite unusual to see a full root volume without some applications (including AntiVirus) being installed. Did you have AntiVirus enabled earlier? If so, do you recall about when you disabled it?
Do you have a back up of the files on the NAS?
Hello!
you totally are right, i have to be aware about the warnings, unfortunately, the NAS was running fine and i did not pay attention to any warnings messages
I have a partial backup of my datas :smileysad:, so i am going to try a factory reset.
Ronald
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