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Aspirant

Jun 13, 2022

RN10400 - won't boot, now won't power... anyway to replace?

Have been naively using my RN10400 for years thinking the RAID idea was protecting my data.. bad idea.

This morning i was able to see my NAS root folder but not able to open subfolders. I tried rebooting the NAS and saw t was taking a very long time to boot. It did seem to eventually boot but same result. I could see root folder but couldnt open any folders. I tried going to admin web page and i could see the banner image but no UI to do anything.

Not that this wasn't enough, i tried disconnecting the power cable to move the NAS to my desk so i could work on it better.. and now it won't even power up. Guessing the cable end connector or the power connector itself is broken.

So, many questions:

- is there any way to get support for this device so that i can ask questions?

- my guess is going to be very difficult to now fix the chassis so is there any compatible box i can buy that i can put my drives in without losing all my data? My guess is if there is such a thing this would solve the power up issue but then i would be back and the NAS not booting properly. But perhaps i would be able to use RAIDar or internal self test to find out more.

11 Replies

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StephenB
Guru - Experienced User
Jun 13, 2022
Replacement power adapters are inexensive, so you could do a risk buy of one.

You can migrate the disks to any OS-6 NAS (though you will likely need to get a used one if you go down this path).
- someotheruser
  Aspirant
  Jun 13, 2022
  Already ordered power brick replacement. Suspect a couple weeks to try that.
  So OS-6 are anything with model numbers like RN200, 300, 400, etc? And Netgear doesn't sell these anymore? Will see if i can find a used one.
  And I am looking at ReclaiMe s/w and buying 4 USB enclosures to see if this at least lets me recover all my data.
  Anything else i should be doing?
  
  Thanks for the speedy reply. 🙂
  - StephenB
    Guru - Experienced User
    Jun 14, 2022
    someotheruser wrote:
    
    So OS-6 are anything with model numbers like RN200, 300, 400, etc? 🙂
    
    Correct.
    
    someotheruser wrote:
    
    And Netgear doesn't sell these anymore?
    
    They haven't come out and said so, but there is little-to-none inventory out there.
    
    someotheruser wrote:
    
    Anything else i should be doing?
    
    No, I think you are pursuing all the options.