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Forum Discussion
RN2120 - Management Service Offline + no SMB access after 6.8.0 update
HELP! I updated to 6.8.0 and now have "management service offline" and no access to SMB shares. Share is visible in MacOSX but when prompted to enter credentials the finder window disappears and does...
Hello Aaronfstop,
It does appear after upgrading to the latest version of the firmware you have loss access to the management page and shares. Can you still access the admin page of the NAS? Can the Raidar utility still detect the NAS on the network? Can you download the logs? If you manage to download the logs kindly provide us a copy, you may use file sharing website like wikisend and just PM the download link.
Regards,
Marty_M
NETGEAR Community Team
Management service offline
Hi Marty, thanks for getting in touch.
I can see NAS in Raidar but cannot connect to admin page. I have tried to over-install 6.8.0 via /fwbroker but the issue continues.
I have downloaded logs and will send them now.
thanks.
Aaron
Hello Aaronfstop,
Based on the logs, you have used most of your volume space and I believe you were getting a lot of message that volume is below 10% and and you are being asked to free up space or add capacity. The file system error you are getting BTRFS critical (mdl127): unable to find logical 795673034752 len 4096 is not good. I would recommend to contact support and if device is out of warranty you may need to purchase a support contract since the concern may require assistance from the engineers and/or higher tier who can remote in to the NAS and fix this from the backend. Or patiently wait for anyone in the community who has the knowledge in the SSH commands and fixing some issues from the backend.
Regards,
Marty_M
NETGEAR Community Team- Hi Marty
Do you think if I replaced one of the drives with a larger capacity that would create enough space for it to function again?Hello Aaronfstop,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,
Marty_M
NETGEAR Community Team
Hello Aaronfstop,
Replacing the hard drives with higher capacity will help but for now we need to focus on the file system error you are getting BTRFS critical (mdl127): unable to find logical 795673034752 len 4096. BTRFS is the file system the NAS is using and mdl127 refers to the main volume if you have a backup of the content of the NAS then you can consider factory reset and reconfigure and copy the file from the backup.The problem is that right now it appears that the volume is down and if you don't have a backup we will need to have access to that volume and backup the data and fix the file system error and for that we will need to seek assistance from our engineers and/or higher tier who can remote in to the NAS and fix this from the backend.
Regards,
Marty_M
NETGEAR Community Team
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