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RN2120v2 firmware upgrade failure - admin panel offline
Hello, We have a RN2120v2 with 4 x 3Tb disks, purchased diskless. The firmware was updated from 6.2.4 to 6.5.2 via the admin panel and then onto 6.7.4. Rebooted it as usual and thought all would ...
Hi,
Seems that the UI is down due to sql databases. Not 100% sure, but you should still be able to access the data unless there is something else wrong. When you updated; 6.2.4 --> 6.5.2 --> 6.7.4 did you do that all in one go?
If so, that could be the problem and then the issue is likely that the NAS filesystem is working hard right now to accomodate changes in newer FWs.
Can you post the log: btrfs.log please?
Thanks
Hello,
Thanks for your reply - yes I did see that although wasn't sure why or how this would be the case, unless the internal database ended up corrupt during the firmware upgrade. The upgrade was done in one go (the GUI simply offered an upgrade to 6.7.4 so this was done) - at the time we didn't know about the requirement to step up to 6.5.* before going to 6.7.4 but given the admin panel offered it, the update was done.
The NAS has been left on for several days at a time with no change - right now for instance there's no disk activity on any of the four disks.
The btfrs.log contains:
Label: '0e3680a0:RN2120V2' uuid: 06114f69-2cbf-432e-a15f-0900374abc10
Total devices 1 FS bytes used 3.45TiB
devid 1 size 8.17TiB used 3.71TiB path /dev/md127
=== filesystem /data ===
=== subvolume /data ===
=== filesystem /RN2120V2 ===
Data, single: total=3.70TiB, used=3.44TiB
System, DUP: total=8.00MiB, used=448.00KiB
System, single: total=4.00MiB, used=0.00B
Metadata, DUP: total=7.00GiB, used=5.62GiB
GlobalReserve, single: total=512.00MiB, used=0.00B
=== subvolume /RN2120V2 ===
ID 256 gen 5 top level 5 path .purge
ID 257 gen 228906 top level 5 path .apps
ID 258 gen 228906 top level 5 path home
ID 259 gen 8 top level 5 path .vault
ID 260 gen 228826 top level 5 path .timemachine
ID 261 gen 128198 top level 258 path home/ClientAccount
ID 262 gen 228667 top level 5 path Archive
ID 263 gen 228906 top level 5 path ._share
ID 264 gen 228667 top level 262 path Archive/.snapshots
ID 265 gen 228669 top level 5 path GoldenMaster
ID 266 gen 228669 top level 265 path GoldenMaster/.snapshots
ID 267 gen 228673 top level 5 path TimeMachine
ID 268 gen 228673 top level 267 path TimeMachine/.snapshots
ID 269 gen 228745 top level 5 path Personal
ID 270 gen 228671 top level 269 path Personal/.snapshots
ID 337 gen 7568 top level 270 path Personal/.snapshots/17/snapshot
ID 338 gen 7570 top level 268 path TimeMachine/.snapshots/17/snapshot
ID 449 gen 25048 top level 270 path Personal/.snapshots/45/snapshot
ID 450 gen 25050 top level 268 path TimeMachine/.snapshots/45/snapshot
ID 455 gen 228443 top level 5 path 3CX_Backup
ID 456 gen 27044 top level 455 path 3CX_Backup/.snapshots
ID 473 gen 28064 top level 258 path home/admin
ID 557 gen 39481 top level 268 path TimeMachine/.snapshots/71/snapshot
ID 626 gen 149731 top level 264 path Archive/.snapshots/18/snapshot
ID 627 gen 149733 top level 266 path GoldenMaster/.snapshots/18/snapshot
ID 628 gen 149735 top level 270 path Personal/.snapshots/63/snapshot
ID 629 gen 149737 top level 268 path TimeMachine/.snapshots/89/snapshot
ID 726 gen 155227 top level 264 path Archive/.snapshots/43/snapshot
ID 727 gen 155229 top level 266 path GoldenMaster/.snapshots/43/snapshot
ID 728 gen 155231 top level 270 path Personal/.snapshots/88/snapshot
ID 729 gen 155233 top level 268 path TimeMachine/.snapshots/114/snapshot
ID 766 gen 158895 top level 264 path Archive/.snapshots/53/snapshot
ID 767 gen 158897 top level 266 path GoldenMaster/.snapshots/53/snapshot
ID 768 gen 158899 top level 270 path Personal/.snapshots/98/snapshot
ID 769 gen 158901 top level 268 path TimeMachine/.snapshots/124/snapshot
ID 890 gen 167713 top level 264 path Archive/.snapshots/84/snapshot
ID 891 gen 167715 top level 266 path GoldenMaster/.snapshots/84/snapshot
ID 892 gen 167717 top level 270 path Personal/.snapshots/129/snapshot
ID 893 gen 167719 top level 268 path TimeMachine/.snapshots/155/snapshot
ID 1010 gen 178061 top level 264 path Archive/.snapshots/114/snapshot
ID 1011 gen 178063 top level 266 path GoldenMaster/.snapshots/114/snapshot
ID 1012 gen 178065 top level 270 path Personal/.snapshots/159/snapshot
ID 1013 gen 178067 top level 268 path TimeMachine/.snapshots/185/snapshot
ID 1134 gen 187083 top level 264 path Archive/.snapshots/145/snapshot
ID 1135 gen 187085 top level 266 path GoldenMaster/.snapshots/145/snapshot
ID 1136 gen 187087 top level 270 path Personal/.snapshots/190/snapshot
ID 1137 gen 187089 top level 268 path TimeMachine/.snapshots/216/snapshot
ID 1258 gen 196423 top level 264 path Archive/.snapshots/176/snapshot
ID 1259 gen 196425 top level 266 path GoldenMaster/.snapshots/176/snapshot
ID 1260 gen 196427 top level 270 path Personal/.snapshots/221/snapshot
ID 1261 gen 196429 top level 268 path TimeMachine/.snapshots/247/snapshot
ID 1370 gen 202852 top level 264 path Archive/.snapshots/204/snapshot
ID 1371 gen 202854 top level 266 path GoldenMaster/.snapshots/204/snapshot
ID 1372 gen 202856 top level 270 path Personal/.snapshots/249/snapshot
ID 1373 gen 202858 top level 268 path TimeMachine/.snapshots/275/snapshot
ID 1490 gen 208470 top level 264 path Archive/.snapshots/234/snapshot
ID 1491 gen 208472 top level 266 path GoldenMaster/.snapshots/234/snapshot
ID 1492 gen 208474 top level 270 path Personal/.snapshots/279/snapshot
ID 1493 gen 208476 top level 268 path TimeMachine/.snapshots/305/snapshot
ID 1550 gen 211842 top level 264 path Archive/.snapshots/249/snapshot
ID 1551 gen 211844 top level 266 path GoldenMaster/.snapshots/249/snapshot
ID 1552 gen 211846 top level 270 path Personal/.snapshots/294/snapshot
ID 1553 gen 211848 top level 268 path TimeMachine/.snapshots/320/snapshot
ID 1578 gen 214265 top level 264 path Archive/.snapshots/256/snapshot
ID 1579 gen 214267 top level 266 path GoldenMaster/.snapshots/256/snapshot
ID 1580 gen 214269 top level 270 path Personal/.snapshots/301/snapshot
ID 1581 gen 214271 top level 268 path TimeMachine/.snapshots/327/snapshot
ID 1606 gen 216911 top level 264 path Archive/.snapshots/263/snapshot
ID 1607 gen 216913 top level 266 path GoldenMaster/.snapshots/263/snapshot
ID 1608 gen 216915 top level 270 path Personal/.snapshots/308/snapshot
ID 1609 gen 216917 top level 268 path TimeMachine/.snapshots/334/snapshot
ID 1610 gen 217066 top level 264 path Archive/.snapshots/264/snapshot
ID 1611 gen 217068 top level 266 path GoldenMaster/.snapshots/264/snapshot
ID 1612 gen 217070 top level 270 path Personal/.snapshots/309/snapshot
ID 1613 gen 217072 top level 268 path TimeMachine/.snapshots/335/snapshot
ID 1634 gen 219120 top level 264 path Archive/.snapshots/270/snapshot
ID 1635 gen 219122 top level 266 path GoldenMaster/.snapshots/270/snapshot
ID 1636 gen 219124 top level 270 path Personal/.snapshots/315/snapshot
ID 1637 gen 219126 top level 268 path TimeMachine/.snapshots/341/snapshot
ID 1646 gen 220213 top level 264 path Archive/.snapshots/273/snapshot
ID 1647 gen 220215 top level 266 path GoldenMaster/.snapshots/273/snapshot
ID 1648 gen 220217 top level 270 path Personal/.snapshots/318/snapshot
ID 1649 gen 220219 top level 268 path TimeMachine/.snapshots/344/snapshot
ID 1650 gen 220615 top level 264 path Archive/.snapshots/274/snapshot
ID 1651 gen 220617 top level 266 path GoldenMaster/.snapshots/274/snapshot
ID 1652 gen 220619 top level 270 path Personal/.snapshots/319/snapshot
ID 1653 gen 220621 top level 268 path TimeMachine/.snapshots/345/snapshot
ID 1654 gen 221133 top level 264 path Archive/.snapshots/275/snapshot
ID 1655 gen 221135 top level 266 path GoldenMaster/.snapshots/275/snapshot
ID 1656 gen 221137 top level 270 path Personal/.snapshots/320/snapshot
ID 1657 gen 221139 top level 268 path TimeMachine/.snapshots/346/snapshot
ID 1658 gen 221554 top level 264 path Archive/.snapshots/276/snapshot
ID 1659 gen 221556 top level 266 path GoldenMaster/.snapshots/276/snapshot
ID 1660 gen 221558 top level 270 path Personal/.snapshots/321/snapshot
ID 1661 gen 221560 top level 268 path TimeMachine/.snapshots/347/snapshot
ID 1662 gen 222066 top level 264 path Archive/.snapshots/277/snapshot
ID 1663 gen 222068 top level 266 path GoldenMaster/.snapshots/277/snapshot
ID 1664 gen 222070 top level 270 path Personal/.snapshots/322/snapshot
ID 1665 gen 222072 top level 268 path TimeMachine/.snapshots/348/snapshot
ID 1666 gen 222405 top level 264 path Archive/.snapshots/278/snapshot
ID 1667 gen 222407 top level 266 path GoldenMaster/.snapshots/278/snapshot
ID 1668 gen 222409 top level 270 path Personal/.snapshots/323/snapshot
ID 1669 gen 222411 top level 268 path TimeMachine/.snapshots/349/snapshot
ID 1670 gen 222737 top level 264 path Archive/.snapshots/279/snapshot
ID 1671 gen 222739 top level 266 path GoldenMaster/.snapshots/279/snapshot
ID 1672 gen 222741 top level 270 path Personal/.snapshots/324/snapshot
ID 1673 gen 222743 top level 268 path TimeMachine/.snapshots/350/snapshot
ID 1674 gen 223268 top level 264 path Archive/.snapshots/280/snapshot
ID 1675 gen 223270 top level 266 path GoldenMaster/.snapshots/280/snapshot
ID 1676 gen 223272 top level 270 path Personal/.snapshots/325/snapshot
ID 1677 gen 223274 top level 268 path TimeMachine/.snapshots/351/snapshot
ID 1678 gen 223805 top level 264 path Archive/.snapshots/281/snapshot
ID 1679 gen 223807 top level 266 path GoldenMaster/.snapshots/281/snapshot
ID 1680 gen 223809 top level 270 path Personal/.snapshots/326/snapshot
ID 1681 gen 223811 top level 268 path TimeMachine/.snapshots/352/snapshot
ID 1682 gen 224328 top level 264 path Archive/.snapshots/282/snapshot
ID 1683 gen 224330 top level 266 path GoldenMaster/.snapshots/282/snapshot
ID 1684 gen 224332 top level 270 path Personal/.snapshots/327/snapshot
ID 1685 gen 224334 top level 268 path TimeMachine/.snapshots/353/snapshot
ID 1686 gen 224686 top level 264 path Archive/.snapshots/283/snapshot
ID 1687 gen 224688 top level 266 path GoldenMaster/.snapshots/283/snapshot
ID 1688 gen 224690 top level 270 path Personal/.snapshots/328/snapshot
ID 1689 gen 224692 top level 268 path TimeMachine/.snapshots/354/snapshot
ID 1690 gen 225190 top level 264 path Archive/.snapshots/284/snapshot
ID 1691 gen 225192 top level 266 path GoldenMaster/.snapshots/284/snapshot
ID 1692 gen 225194 top level 270 path Personal/.snapshots/329/snapshot
ID 1693 gen 225196 top level 268 path TimeMachine/.snapshots/355/snapshot
ID 1694 gen 225540 top level 264 path Archive/.snapshots/285/snapshot
ID 1695 gen 225542 top level 266 path GoldenMaster/.snapshots/285/snapshot
ID 1696 gen 225544 top level 270 path Personal/.snapshots/330/snapshot
ID 1697 gen 225547 top level 268 path TimeMachine/.snapshots/356/snapshot
ID 1698 gen 225894 top level 264 path Archive/.snapshots/286/snapshot
ID 1699 gen 225896 top level 266 path GoldenMaster/.snapshots/286/snapshot
ID 1700 gen 225898 top level 270 path Personal/.snapshots/331/snapshot
ID 1701 gen 225900 top level 268 path TimeMachine/.snapshots/357/snapshot
ID 1702 gen 226525 top level 264 path Archive/.snapshots/287/snapshot
ID 1703 gen 226527 top level 266 path GoldenMaster/.snapshots/287/snapshot
ID 1704 gen 226529 top level 270 path Personal/.snapshots/332/snapshot
ID 1705 gen 226531 top level 268 path TimeMachine/.snapshots/358/snapshot
ID 1706 gen 226981 top level 264 path Archive/.snapshots/288/snapshot
ID 1707 gen 226983 top level 266 path GoldenMaster/.snapshots/288/snapshot
ID 1708 gen 226985 top level 270 path Personal/.snapshots/333/snapshot
ID 1709 gen 226987 top level 268 path TimeMachine/.snapshots/359/snapshot
ID 1710 gen 227521 top level 264 path Archive/.snapshots/289/snapshot
ID 1711 gen 227523 top level 266 path GoldenMaster/.snapshots/289/snapshot
ID 1712 gen 227525 top level 270 path Personal/.snapshots/334/snapshot
ID 1713 gen 227527 top level 268 path TimeMachine/.snapshots/360/snapshot
ID 1714 gen 227606 top level 264 path Archive/.snapshots/290/snapshot
ID 1715 gen 227608 top level 266 path GoldenMaster/.snapshots/290/snapshot
ID 1716 gen 227610 top level 270 path Personal/.snapshots/335/snapshot
ID 1717 gen 227612 top level 268 path TimeMachine/.snapshots/361/snapshot
ID 1718 gen 227796 top level 264 path Archive/.snapshots/291/snapshot
ID 1719 gen 227798 top level 266 path GoldenMaster/.snapshots/291/snapshot
ID 1720 gen 227800 top level 270 path Personal/.snapshots/336/snapshot
ID 1721 gen 227802 top level 268 path TimeMachine/.snapshots/362/snapshot
ID 1722 gen 227848 top level 264 path Archive/.snapshots/292/snapshot
ID 1723 gen 227850 top level 266 path GoldenMaster/.snapshots/292/snapshot
ID 1724 gen 227852 top level 270 path Personal/.snapshots/337/snapshot
ID 1725 gen 227854 top level 268 path TimeMachine/.snapshots/363/snapshot
ID 1726 gen 227892 top level 264 path Archive/.snapshots/293/snapshot
ID 1727 gen 227894 top level 266 path GoldenMaster/.snapshots/293/snapshot
ID 1728 gen 227896 top level 270 path Personal/.snapshots/338/snapshot
ID 1729 gen 227898 top level 268 path TimeMachine/.snapshots/364/snapshot
ID 1730 gen 227944 top level 264 path Archive/.snapshots/294/snapshot
ID 1731 gen 227946 top level 266 path GoldenMaster/.snapshots/294/snapshot
ID 1732 gen 227948 top level 270 path Personal/.snapshots/339/snapshot
ID 1733 gen 227950 top level 268 path TimeMachine/.snapshots/365/snapshot
ID 1734 gen 227996 top level 264 path Archive/.snapshots/295/snapshot
ID 1735 gen 227998 top level 266 path GoldenMaster/.snapshots/295/snapshot
ID 1736 gen 228000 top level 270 path Personal/.snapshots/340/snapshot
ID 1737 gen 228002 top level 268 path TimeMachine/.snapshots/366/snapshot
ID 1738 gen 228218 top level 264 path Archive/.snapshots/296/snapshot
ID 1739 gen 228220 top level 266 path GoldenMaster/.snapshots/296/snapshot
ID 1740 gen 228222 top level 270 path Personal/.snapshots/341/snapshot
ID 1741 gen 228224 top level 268 path TimeMachine/.snapshots/367/snapshot
ID 1742 gen 228447 top level 264 path Archive/.snapshots/297/snapshot
ID 1743 gen 228449 top level 266 path GoldenMaster/.snapshots/297/snapshot
ID 1744 gen 228451 top level 270 path Personal/.snapshots/342/snapshot
ID 1745 gen 228453 top level 268 path TimeMachine/.snapshots/368/snapshot
ID 1746 gen 228589 top level 264 path Archive/.snapshots/298/snapshot
ID 1747 gen 228591 top level 266 path GoldenMaster/.snapshots/298/snapshot
ID 1748 gen 228593 top level 270 path Personal/.snapshots/343/snapshot
ID 1749 gen 228595 top level 268 path TimeMachine/.snapshots/369/snapshot
ID 1750 gen 228642 top level 264 path Archive/.snapshots/299/snapshot
ID 1751 gen 228644 top level 266 path GoldenMaster/.snapshots/299/snapshot
ID 1752 gen 228646 top level 270 path Personal/.snapshots/344/snapshot
ID 1753 gen 228648 top level 268 path TimeMachine/.snapshots/370/snapshot
ID 1754 gen 228658 top level 264 path Archive/.snapshots/300/snapshot
ID 1755 gen 228660 top level 266 path GoldenMaster/.snapshots/300/snapshot
ID 1756 gen 228662 top level 270 path Personal/.snapshots/345/snapshot
ID 1757 gen 228664 top level 268 path TimeMachine/.snapshots/371/snapshot
=== btrfs dump-super /dev/md127
superblock: bytenr=65536, device=/dev/md127
---------------------------------------------------------
csum_type 0 (crc32c)
csum_size 4
csum 0x62b6a3c8 [match]
bytenr 65536
flags 0x1
( WRITTEN )
magic _BHRfS_M [match]
fsid 06114f69-2cbf-432e-a15f-0900374abc10
label 0e3680a0:RN2120V2
generation 228906
root 30113792
sys_array_size 226
chunk_root_generation 228214
root_level 1
chunk_root 20971520
chunk_root_level 1
log_root 0
log_root_transid 0
log_root_level 0
total_bytes 8986779844608
bytes_used 3794175631360
sectorsize 4096
nodesize 32768
leafsize 32768
stripesize 4096
root_dir 6
num_devices 1
compat_flags 0x0
compat_ro_flags 0x0
incompat_flags 0x21
( MIXED_BACKREF |
BIG_METADATA )
cache_generation 18446744073709551615
uuid_tree_generation 228906
dev_item.uuid 19d92f44-fc8e-4e38-b481-4e9cf4fed9cc
dev_item.fsid 06114f69-2cbf-432e-a15f-0900374abc10 [match]
dev_item.type 0
dev_item.total_bytes 8986779844608
dev_item.bytes_used 4083469516800
dev_item.io_align 4096
dev_item.io_width 4096
dev_item.sector_size 4096
dev_item.devid 1
dev_item.dev_group 0
dev_item.seek_speed 0
dev_item.bandwidth 0
dev_item.generation 0
sys_chunk_array[2048]:
item 0 key (FIRST_CHUNK_TREE CHUNK_ITEM 0)
length 4194304 owner 2 stripe_len 65536 type SYSTEM
io_align 4096 io_width 4096 sector_size 4096
num_stripes 1 sub_stripes 0
stripe 0 devid 1 offset 0
dev_uuid 19d92f44-fc8e-4e38-b481-4e9cf4fed9cc
item 1 key (FIRST_CHUNK_TREE CHUNK_ITEM 20971520)
length 8388608 owner 2 stripe_len 65536 type SYSTEM|DUP
io_align 65536 io_width 65536 sector_size 4096
num_stripes 2 sub_stripes 0
stripe 0 devid 1 offset 20971520
dev_uuid 19d92f44-fc8e-4e38-b481-4e9cf4fed9cc
stripe 1 devid 1 offset 29360128
dev_uuid 19d92f44-fc8e-4e38-b481-4e9cf4fed9cc
backup_roots[4]:
backup 0:
backup_tree_root: 30113792 gen: 228906 level: 1
backup_chunk_root: 20971520 gen: 228214 level: 1
backup_extent_root: 29720576 gen: 228906 level: 2
backup_fs_root: 1143896735744 gen: 27040 level: 0
backup_dev_root: 31752192 gen: 228906 level: 1
backup_csum_root: 29523968 gen: 228906 level: 2
backup_total_bytes: 8986779844608
backup_bytes_used: 3794175631360
backup_num_devices: 1
backup 1:
backup_tree_root: 30113792 gen: 228903 level: 1
backup_chunk_root: 20971520 gen: 228214 level: 1
backup_extent_root: 29687808 gen: 228903 level: 2
backup_fs_root: 1143896735744 gen: 27040 level: 0
backup_dev_root: 30375936 gen: 228903 level: 1
backup_csum_root: 29491200 gen: 228903 level: 2
backup_total_bytes: 8986779844608
backup_bytes_used: 3794175631360
backup_num_devices: 1
backup 2:
backup_tree_root: 31784960 gen: 228904 level: 1
backup_chunk_root: 20971520 gen: 228214 level: 1
backup_extent_root: 31195136 gen: 228904 level: 2
backup_fs_root: 1143896735744 gen: 27040 level: 0
backup_dev_root: 30375936 gen: 228903 level: 1
backup_csum_root: 30867456 gen: 228904 level: 2
backup_total_bytes: 8986779844608
backup_bytes_used: 3794175631360
backup_num_devices: 1
backup 3:
backup_tree_root: 31981568 gen: 228905 level: 1
backup_chunk_root: 20971520 gen: 228214 level: 1
backup_extent_root: 32079872 gen: 228905 level: 2
backup_fs_root: 1143896735744 gen: 27040 level: 0
backup_dev_root: 30375936 gen: 228903 level: 1
backup_csum_root: 30867456 gen: 228904 level: 2
backup_total_bytes: 8986779844608
backup_bytes_used: 3794175631360
backup_num_devices: 1
-----
Thanks,
Jamie
Okay, so the filesystem stats are fine really. Not too much metadata for the amount of data and the volume is fairly balanced. There is of course a good amount of snapshots, but nothing outrages. So perhaps that is not the problem.
It is hard to know exactly what the cause is, without looking at the unit. I reckon you would need to open a ticket with support. I think that is the best cause of action when you have no access (and can't make any changes, etc). They should be able to diagnose it for you.Thanks for your reply. Unfortunately the unit isn't under any support at the minute other than the hardware warranty so would I need to pay for ProSupport for an issue like this?
If you login to my.netgear.com (look under My Products) you will be able to check whether you are eligible for support. Some units comes with free Chat or Email support. So, that is worth checking I think.
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