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techiesjc's avatar
techiesjc
Aspirant
Jun 10, 2017
Solved

[RN2120v2] No web management access after channel 4 failure

My RN2120v2 is running ReadyNAS OS 6.7.4 and I have 4 Samsung 1TB SSD 850 EVOs installed. I pulled the disks after a powerdown and clear them (low level format). Now it does not matter which SSD I place into the 4th channel, it will not get power to that disk. ALSO - I can no longer get tot he web management interface.  I can force a boot into ech Support mode and RAIDar is showing Debug code: 56478. Any ideas?

 

Also - the web connection is an "connection refused"  error.

  • It turns out that I had to do the following to get this system out from Tech Support Mode and get the Web Management interface (frontview) to come back up.

     

    1) USB Recovery Mode - boot and let the OS image reload from USB

    2) Boot Menu - OS Reinstall to refresh the OS on the Disk.

    3) Boot Menu to Normal mode - wait till the NAS is up and pull the ethernet cable to restart the LAN interface

    4) Web Interface was finally available - all was good!

     

    Not sre why the sequence - but this worked and I found a few others that posted similar results!

     

    Thanks for all your help!

     

6 Replies

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  • StephenB's avatar
    StephenB
    Guru - Experienced User

    Well, the OS is saved on the disks, so if they aren't there you won't be able to access the web ui.

     

    Do the drives power normally when you connect them to a PC?

    • techiesjc's avatar
      techiesjc
      Aspirant

      Actually I am good with all the disks now, turns out that channel 4 had some dust in the SATA connector so by cleaning that out, everything worked.  The issue seems to be that I used Boot Menu Mode to go into Tech Support mode (Telnet) and once in there I used "reboot" to restart the NAS.  I've gone back into Tech Support mode and the NAS does show up in RAIDar at that point.  I've tried going to the Boot Menu again and forced Normal Boot and also OS Reinstall, neither will bring the NAS web management interface back online.  The NAS is fine, just no web management.  Thoughts? Oh and THANKS for getting back with me...  Yes all the drives are accessable via a PC SATA connection.

      • StephenB's avatar
        StephenB
        Guru - Experienced User

        The "brute force" way is to back up the data, do a factory reset, rebuild the NAS, and then restore the data.  Since you are using SSDs, that might turn out to be the fastest method.

         

        Paid support is of course always an option.

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