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teddis's avatar
teddis
Aspirant
Apr 17, 2021

RN214 cannot access admin page or shares

I've used my NAS since January 2016 without trouble. I powered it down for 3 weeks before today while away on a trip. I returned, powered it up, and now I cannot access the admin page, nor do shares appear. I tried reinstalling the OS per recommendations, and still no luck. I'm out of warranty unfortunately. Is paying the $149 support fee my only option at this point? I have a backup but rather not rely on that. Thanks for suggestions.

8 Replies

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  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired

    Hi teddis,

     

    Is the NAS detected by RAIDar? If yes, what is the status of it?

     

    Do you also see anything on the front display of the NAS?

     

    Regards,

    • teddis's avatar
      teddis
      Aspirant

      Raidar reports healthy status. When I click Locate button, LED lights do not flash. When I click Download Logs or Diagnostics buttons, I enter password "password" or "admin" but dialog popups up showing "Not a valid User Name or Password". 

       

      Front of the display shows:

       

      NAS: 13% Free

      ReadyNAS 192.168.0.6

      • StephenB's avatar
        StephenB
        Guru - Experienced User

        teddis wrote:

         When I click Download Logs or Diagnostics buttons, I enter password "password" or "admin" but dialog popups up showing "Not a valid User Name or Password". 

         


        Did you try entering the old admin password for your NAS (the one that applied before you did the OS reinstall)?

         

        FWIW, the default admin password for your NAS is password. 

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