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Aspirant

Mar 15, 2018

Solved

RN21400 - Keeps jumping back to the route share.

My Ready NAS214 keeps jumping back to the Base Shares. I have 12 Shares setup. As an example, when I open "Pictures" - "Holidays" - "Cycling" - "Ireland" . (Where "Pictures" is the Share & Holiday...

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StephenB
Apr 11, 2018
RobertD wrote:

I have installed an old router as a switch between the 2 NAS units & the curently in use Router.

Photos are most definately loadink much quicker..!!

So far - I havent had it bounce back to the route folder/share.

Fingers crossed its an issue with the router ports.

I will keep an eye on it over the next couple of days.

That's good news!

If it holds up, then perhaps get a real switch for the long-term solution. If your router is supplied by your ISP, you could also try getting a replacement from them.

StephenB

Guru - Experienced User

Mar 15, 2018

RobertD wrote:

Anyone had a similar issue..??

I've never seen this - what protocol are you using with the NAS? SMB/Windows File Explorer, or something else?

I'm wondering because your path name isn't correct for Windows File Explorer. It should be \\nas-name\Pictures\Holidays\Cycling\Ireland

RobertD
Aspirant
Mar 15, 2018
Windows File Explorer.
- StephenB
  Guru - Experienced User
  Mar 15, 2018
  RobertD wrote:
  Windows File Explorer.
  
  Ok. That means that you aren't using the path names that are in your first post.
  
  What firmware are you running on the RN214? What apps are installed?
  
  Do you have both ethernet ports connected to your router, or only one? If both, what aggregation mode are you using?
  
  Have you checked the disk health? You can download the log zip file from the web ui, and look at disk_info.log. Also look in network_settings.log at the ethernet stats/errors.
  - RobertD
    Aspirant
    Mar 18, 2018
    Ok. That means that you aren't using the path names that are in your first post.
    The path names came from what I see on the screen.
    
    What firmware are you running on the RN214? What apps are installed?
    Only App is NAS Photos II - Firmware 6.9.3
    
    2.Do you have both ethernet ports connected to your router, or only one?
    Only one.
    
    3.Have you checked the disk health?
    Disk Health is OK
    
    You can download the log zip file from the web ui, and look at disk_info.log. Also look in network_settings.log at the ethernet stats/errors.
    I could not see anything obvious, but then again....what in particular am I looking for..??