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Forum Discussion

Amit_W's avatar
Amit_W
Aspirant
Feb 22, 2018
Solved

RN314-Err Used Disks after firmware upgrade 6.6.0 to 6.7.1

Hello,   I just ran an update of firmware on my NAS device from 6.6.0 to 6.7.1, with 4 drive bay on RAID 5   After the upgrade it requested a reboot , however on restart it is now giving an Error...
Booting
  • Amit_W's avatar
    Amit_W
    Mar 02, 2018

    Dear John,

     

    I managed to get some assistance and copy away the data to external USB through the tech support boot menu option.

    Have now gone back to factory default on the NAS and rebuilding the volumes.

     

    Thank you.

    Regards

    Amit

JohnCM_S's avatar
JohnCM_S
NETGEAR Employee Retired
Feb 22, 2018

Hi Amit_W,

 

Welcome to the community!

 

You may want to check the health of the disks first. You can use the disk manufacturer's disk diagnostic tools (SeaTools for SeaGate disks, WD Data LifeGuard Diagnostics for Western Digital disks).

 

Upon checking on our system, you have a lifetime chat support with NETGEAR. I suggest to contact NETGEAR Support so they can also further investigate the issue.

 

Regards,

JohnCM_S
NETGEAR Community Team

 

 

 

Amit_W's avatar
Amit_W
Aspirant
Feb 23, 2018

Hi Jihn,

 

Thanks, i check teh harddrives and they seem to be fine. Since the issue happened immediatly after an upgarde of teh firmware i suspect that this is related with the OS or corrupt firmware upgrade

 

Unfortuantl ythe online Chat support has been unvailable. I would format the harddrives and start again as suggested by RAIDar but i require the data and cannot afford to loose this

 

Regards

Amit 

  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired
    Feb 24, 2018

    Hi Amit_W,

     

    Th error that you are getting is probably would be caused by a full root volume. 

     

    If you are able to boot the NAS in Tech Support mode, it will be best to contact NETGEAR support ( https://www.netgear.com/support/contact.aspx) so they can access the NAS. If chat is unavailable, you may contact them via phone but you will be required to purchase a support contract before they can assist you.

     

    Regards,

    JohnCM_S
    NETGEAR Community Team

    • JohnCM_S's avatar
      JohnCM_S
      NETGEAR Employee Retired
      Feb 27, 2018

      Hi Amit_W,


      We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.

      If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
       
      The Netgear community looks forward to hearing from you and being a helpful resource in the future!
       
      Regards,

      JohnCM_S
      NETGEAR Community Team

      • Amit_W's avatar
        Amit_W
        Aspirant
        Mar 02, 2018

        Dear John,

         

        I managed to get some assistance and copy away the data to external USB through the tech support boot menu option.

        Have now gone back to factory default on the NAS and rebuilding the volumes.

         

        Thank you.

        Regards

        Amit

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