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Forum Discussion
Solved
RN316 - Volume inactive
I was not able to login to my readyNAS using the web interface and I was not able to write any data to the volume. So I restarted the NAS. Upon restart I discover there are multiple bad drives I was ...
Is your NAS affecting your business? They usually have priority tickets and once an expert is assigned they work with it until this is resolved. It's possible that the expert went offline or on rest days when they lost connectivity to your NAS.
I will try to get an update to this ticket and follow up. I will PM you of any details.
Regards
Welcome to the Community!
Sorry for the experience you had with Support. When you purchase a Per-Incident-Support it will be used until the issue you called for has been resolved. How is the case already? Can you give me the case number so we can check it and follow up.
If you have purchased the Recovery contract already the L3 expert will be doing it's best to recover the data and to what you have mentioned, I think he only needs access to resolve the inactive volume issue.
Regards
The ticket is 42918518. The last update I have for this ticket was mid Friday my time Eastern. I replied back within a few minutes that I restarted the NAS to hopefully restore connectivity. I had to call into support Saturday and Sunday to ensure Netgear has access now. Do I need to wait up to 48 hours to get any focus on my ticket after the last update? I inititiated this data recovery ticket on 6/17. It is my impression there is very little work remaining to recover this data. How do we get focus from the support team?
Marc_V wrote:Welcome to the Community!
Sorry for the experience you had with Support. When you purchase a Per-Incident-Support it will be used until the issue you called for has been resolved. How is the case already? Can you give me the case number so we can check it and follow up.
If you have purchased the Recovery contract already the L3 expert will be doing it's best to recover the data and to what you have mentioned, I think he only needs access to resolve the inactive volume issue.
Regards
Is your NAS affecting your business? They usually have priority tickets and once an expert is assigned they work with it until this is resolved. It's possible that the expert went offline or on rest days when they lost connectivity to your NAS.
I will try to get an update to this ticket and follow up. I will PM you of any details.
Regards
Yes, this is affecting the business. I have not been able to have access to the technician except through this ticket. I have been asking for status and the urgency I have to get this data recovered. When I call I have explained my urgency and received no updates. You keep these technicians very well hidden. I would appreciate you being able to get a message to the team to get this looked at. I told them I needed this data recovered for this morning and nothing has been done.
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