RN422 front panel, is it working correctly?

StephenB - thanks for your reply., you've helped me before, but I think the way accounts work might show me as new now.

The proximity sensor was complete news to me, and I don't think it is mentioned in the product docs at all. In my case I don't think it is working at all though. I was hoping that there was a known cause for all the front panel buttons to be brightly illuminated at the same time, but can't find any reference to that anywhere.

I also tried the "OK" button, then (behind front panel) Power button press. Pressing the centre OK did nothing, but pressing the Power button brought the LCD display up. From there though the front buttons still don't respond at all. I take your point about the boot menu if needed, and it's that sort of thing that concerns me here.

I have to say it feels like the support model has changed perhaps and I am somewhat dismayed that the complimentary support, in any form seemingly, does not align with the product warranty period. Given that right now I am trying to confirm if the unit has a problem which may qualify for warranty replacement, it seems most odd that I cannot easily reach Netgear support who could help in clarifying the issue I've seen.

I've also just tried looking into the paid support option, but on trying to access that, the page doesn't load for me so I am not making any progress really :smileyfrustrated:

I'd actually be really happy if what was happening was due to my lack of awareness of system usage, given what seems to be incomplete product documentation!