RN424 - Management service is offline

Question

Came into work this morning and found our RN424 (3x8tb disks) very slow. When I tried to log into the OS6.10.9 management page, it took forever to time out. Raidar tells me the 'Management service is offline'. I restarted using Raidar with the same result. Power button doesn't work to shut down the unit.

I can access all files and new data is saved. But an attached USB drive no loner shows up. I also noticed that all my snapshot folders are empty.

I have backups although some may no longer be working for current data.

I tried a hard shutdown and an OS reinstall, but I don't think that worked as my admin password was not reset.

Looking for a next step forward.

Thanks, Russ

StephenB · Answer

Can you download the log zip from RAIDar?
&nbsp;
Is SSH enabled on the NAS?
&nbsp;
This sounds like it might be a full OS partition.

RSherman90 · Answer

Yes, I was able to download the logs.No, I don't believe SSH is enabled.I tried to PM you the logs, but I'm not sure it was attached.TIA Russ

StephenB · Answer

RSherman90&nbsp;wrote:
Yes, I was able to download the logs.
No, I don't believe SSH is enabled.
I tried to PM you the logs, but I'm not sure it was attached.
TIA Russ

I didn't receive a PM.
&nbsp;
You can't attach the log zip, you need to put it into cloud storage, and include a download link in the PM.&nbsp; Make sure that anyone with the link has permission to download it.

RSherman90 · Answer

Based on StephenB's advice, I pulled the 3 8Tb disks from the RN424 and inserted a new single disk for testing to see&nbsp; if there was a hardware problem, After a Factory Reset from the boot menu, I went through a quick X-Raid setup. I was then able to log into Frontview without issue. All seemed to be working as expected.&nbsp;I even restored a configuration backup and found no issues. No apparent hardware, network or software issues.&nbsp;The issues I had prior to the new disk &amp; Factory Reset were fixed with the test disk:&nbsp;- extremely slow performance.&nbsp;- inability to get into Frontview.&nbsp;- Power Button not working correctly. Had to do a hard shutdown.&nbsp;- two attached USB drives not showing up and not accessible.&nbsp;- although shares were accessible on the network, snapshot folders appeared empty.&nbsp;- I assumed snapshots and backups were not happening.&nbsp;- I tried several reboots, but it only booted to 99% and hung.&nbsp;- Tried a OS-Reinstall but it did not appear to take.&nbsp;I then replaced the test disk with the original three 8Tb disks. Powered up the NAS.Surprise, surprise! The NAS booted up 100% and all seems to be working properly.The only thing I did different than normal was to not turn on the two USB drives until after the NAS had completed booting up. But I have no reason to suspect that as a cause. Been running now for 5+ hours.&nbsp;So thank you StephenB for your help. I was expecting to spend the weekend doing a factory reset with the three 8Tb disks and restoring 8Tb of data from backups.&nbsp;Crisis averted . . . cause unknown . . . hoping this was a 1-time event . . . grateful for StephenB and all he does.

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RN424 - Management service is offline

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