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bubu's avatar
bubu
Aspirant
Oct 17, 2015
Solved

RN516 - Management service offline after 6.4.0 update

Dear all,   Since 6.4.0 update I have issue and now :   Management service is offline   :(   Somebody can help me because can't do reset factory due to backup is not uptodate.   Thank you.
Booting
Installation & Upgrade
  • bubu's avatar
    bubu
    Oct 26, 2015

    Hi

     

    I contacted Netgear Support : they solved my problems on RN516 since 6.4.0 update. :)

     

    Then do the same contact them :)

JDiedrich's avatar
JDiedrich
Aspirant
Oct 26, 2015

I still have the Problem. I can see the Volumes under Windows and browse the Directorys but i cant use (read, copy, move,delete) Files.

So it is un usable :manmad:

 

I have made a zip-file with the logs. Is there a way to upload them, so somebody can analyze them if it is helpful ?

 

Thanks for help

Johannes

 

bubu's avatar
bubu
Aspirant
Oct 26, 2015

Hi

 

I contacted Netgear Support : they solved my problems on RN516 since 6.4.0 update. :)

 

Then do the same contact them :)

  • JDiedrich's avatar
    JDiedrich
    Aspirant
    Oct 27, 2015

    Hi Laurent

    How did you contact them ? I can't find an E-Mail Address, only Phonenumbers where i have to pay for the call.

     

    Thanks for Help

    Johannes

    • StephenB's avatar
      StephenB
      Guru - Experienced User
      Oct 27, 2015

      You likely have lifetime free chat support via support.netgear.com.

       

      On the phone line, make it clear you have a 6.4.0 upgrade issue, and I think if you are insistent enough they won't charge.

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